Senior Portfolio PMO Lead – CRM Programs

Delan Associates, Inc; East Hanover (NJ); On-site; USD 95,000 - 135,000; Full time

Job summary

Delan Associates, Inc in New Jersey is seeking an experienced Program Manager to coordinate CRM workstreams and maintain an integrated view of milestones, dependencies, and decisions. You will ensure clear ownership across teams and lead cross-functional planning and governance activities.

You will track risks, drive transparency to leadership, and manage stakeholder communications across business, product, technology, data, and change management teams.

Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.

Skills

Executive communication

Stakeholder management

Cross-functional coordination

Planning & organization

Problem-solving

Prioritization

Education

Bachelor's degree

Tools

Salesforce

Veeva

Agile

Job description

Delan Associates, Inc in New Jersey is seeking an experienced Program Manager to coordinate CRM workstreams and maintain an integrated view of milestones, dependencies, and decisions. You will ensure clear ownership across teams and lead cross-functional planning and governance activities.

You will track risks, drive transparency to leadership, and manage stakeholder communications across business, product, technology, data, and change management teams.