Senior Portfolio Operations Manager, Games

Netflix Global, LLC; Los Angeles (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Health Plans

Mental Health support

401(k) Retirement Plan with employer 


Stock Option Program

Disability Programs

Health Savings and Flexible Spending

Job summary

Netflix Games is seeking a Senior Portfolio Operations Manager to design scalable tools, workflows, and data solutions that keep the games portfolio clear for cross-functional teams. You will lead change management, leverage AI to reduce manual work, and drive reporting improvements across the portfolio.

The role requires extensive experience in operations, with strong Airtable and data modeling skills, plus the ability to translate stakeholder needs into actionable requirements for product and

Qualifications

• 8+ years in operations, program management, business systems or related field.
• Hands-on experience designing and maintaining relational databases and workflows.
• Advanced Airtable experience (schema design, linked records, automations, scripting).
• Track record of building scalable internal tools, automations, or reporting.
• Experience using AI tools (LLMs, agents) to improve operations, workflows, or reporting.

Responsibilities

• Lead, scope, and operationalize cross-functional programs with multiple stakeholders.
• Develop scalable tools and workflows in Airtable; build data models, automations, interfaces.
• Run audits to consolidate or retire redundant fields, tables, views, and automations; keep systems performant.
• Use AI tools for operational efficiency, workflow optimization, and reporting.
• Translate production concepts into clear context for leadership and partners.
• Own change management for rollouts, updates, and deprecations with clear buy-in.
• Write durable runbooks, training, and documentation for longevity.

Skills

Airtable expert

SQL / scripting

Data modeling

Change management

Cross-functional collaboration

AI-tools automation

Education

Bachelor's degree

Tools

Python/JavaScript

BI tools

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix Games is looking for a Senior Portfolio Operations Manager to build the tools, data solutions, and rhythms that keep our games portfolio clear to the teams who support it. You'll design scalable tools and workflows, use AI to cut manual work and improve reporting, and lead the change management that lets the business adapt quickly. Netflix Games is building the next generation of games for a worldwide audience. The Games portfolio sits where many teams across Netflix meet: Content, Marketing, Legal, Technology, Discovery, and more. Portfolio Operations Management is the connective tissue that keeps those teams in sync with what's happening across the portfolio. We don't direct how games are made. We support the layer around them. We run shared portfolio tooling, keep portfolio state visible through reporting and monitoring, set and share the frameworks and standards that cross team boundaries, and help Games Leadership and cross-functional partners turn their needs into working processes.

Responsibilities

Lead, scope, and operationalize cross-functional programs and projects involving multiple stakeholders with limited oversight. Build and maintain scalable tools and workflows in our relational Airtable database: develop data models, build automations, and design interfaces. Run regular audits to consolidate or retire redundant fields, tables, views, and automations, keeping systems performant, secure, and easy to navigate. Use AI tools and agents for operational efficiency, workflow optimization, and intuitive reporting. Find high-leverage opportunities, prototype quickly, and bring proven solutions into production. Improve portfolio reporting and data monitoring so Games Leadership and partners have accurate, timely visibility to ground and support their decisions. Translate game production and development concepts (lifecycle phases, gates, milestones, live operations) into clear, actionable context for Games Leadership and non-production partners. Own data hygiene and accuracy across the tools you support. Monitor health, fix what's broken, and help users serve themselves. Turn a partner's need into a working process. Know when a tool, automation, playbook, workflow, report, or ritual is the right answer. Own change management for rollouts, updates, and deprecations: testing, communication, training, adoption, and support - each grounded in a clear what, who, and why with confirmed buy-in. Bring prioritized, evidence-backed feature requests and user stories to internal tooling and platform product and engineering owners on behalf of the portfolio. Scope incoming work with discipline. Prioritize work that supports multiple users and that is backed by clear business objectives. Write durable runbooks, training, and documentation so systems and rhythms outlast any one person.

Requirements

8+ years in operations, program management, business systems, or a related field. Games experience preferred, but not required. Hands-on experience designing and maintaining relational databases and the workflows built on them. Advanced Airtable experience (schema design, linked records, automations, scripting, interfaces) strongly preferred. A track record of building scalable internal tools, automations, or reporting that other teams enthusiastically adopt and rely on. Practical experience using AI tools (LLMs, agents, AI-assisted automation) to improve operations, workflows, or reporting, with good judgment about where AI adds value and where it doesn't. Strong data skills: modeling, hygiene, and turning raw data into clear, decision-ready reporting. SQL, scripting (JavaScript or Python), or BI tool experience is a plus. Knowledge of data governance principles, data quality standards, and metadata management. Proven change management skills, landing rollouts across many stakeholders with measurable adoption. Ability to translate stakeholder needs into clear requirements and user stories for product and engineering teams. Clear, proactive communicator who builds lasting partnerships across leadership, production, development, and highly matrixed cross-functional teams. Comfortable with ambiguity, with a people-over-process mindset and a bias toward lightweight, adoptable solutions.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000.00 - $250,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.