Senior PM, Seller Experience & AI Automation (Hybrid)

Stubhub; Los Angeles (CA); Hybrid; USD 175,000 - 270,000; Full time

Benefits offered by this job

Accelerated growth

Top-tier compensation

Flexible time off

Comprehensive benefits

Job summary

StubHub is seeking a Senior Product Manager to own the Seller Experience and Post-Purchase strategy, delivering end-to-end features that reduce friction and optimize incentives. You’ll lead cross-functional teams, craft policy architectures, and enable faster decisioning with AI and automation, shaping a scalable seller ecosystem.

The role is hybrid in Century City, CA, requiring collaboration with Engineering, Legal, Risk, and Operations to drive measurable impact and a trusted marketplace

Qualifications

• 6+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product-led solutions to improve the customer experience.

Responsibilities

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good‑faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.

Skills

Two-sided marketplaces

Policy & incentives design

Enterprise customers

Strong analytical chops

SQL/Snowflake/Tableau

Tools

SQL

Snowflake

Tableau

Job description

StubHub is seeking a Senior Product Manager to own the Seller Experience and Post-Purchase strategy, delivering end-to-end features that reduce friction and optimize incentives. You’ll lead cross-functional teams, craft policy architectures, and enable faster decisioning with AI and automation, shaping a scalable seller ecosystem.

The role is hybrid in Century City, CA, requiring collaboration with Engineering, Legal, Risk, and Operations to drive measurable impact and a trusted marketplace