Senior PM, Device Safety & Quality Ops

OpenAI; San Francisco (CA); Hybrid; USD 252,000 - 335,000; Full time

Job summary

OpenAI in San Francisco seeks a Senior Program Manager to build safety, quality, and risk operations for a new consumer-device category. Translate ambiguous requirements into practical workflows and durable operating models.

You will coordinate across Product, Hardware, Software, Legal, Privacy, Product Policy, and Support to drive launch-readiness, measurement, and escalation processes at scale. The role demands strong judgment and 8+ years of program management experience in complex,

Qualifications

• 8+ years of experience in program management, technical program management, or related operational field.
• Ability to translate complex product, safety, and regulatory requirements into practical workflows and ownership.
• Experience coordinating across Product, Hardware, Software, Legal, Privacy, Policy, and Support teams.
• Comfort operating in fast-moving environments with ambiguity and high accountability.

Responsibilities

• Lead strategic operational builds for device-safety and product-quality priorities from problem statement to operating model.
• Define intake, severity criteria, decision rights, escalation paths, and post-incident learning for high-risk cases.
• Translate requirements into workflows, ownership, playbooks, and measurable standards.
• Build launch-readiness plans, training, quality controls, and monitoring mechanisms.
• Coordinate across multiple teams to resolve dependencies and keep critical work moving.
• Use data, dashboards, and case-management systems to investigate issues and improve workflows.
• Drive escalations and cross-functional decisions to closure with clear accountability.
• Create roadmaps, risk registers, and executive updates for program governance.
• Identify where AI tools or automation can improve speed without compromising judgment.
• Stand up priority workflows and transition mature capabilities into durable homes.

Skills

Program management

Cross-functional collaboration

Operational excellence

Analytical reasoning

Job description

OpenAI in San Francisco seeks a Senior Program Manager to build safety, quality, and risk operations for a new consumer-device category. Translate ambiguous requirements into practical workflows and durable operating models.

You will coordinate across Product, Hardware, Software, Legal, Privacy, Product Policy, and Support to drive launch-readiness, measurement, and escalation processes at scale. The role demands strong judgment and 8+ years of program management experience in complex,