Senior PM - Cloud Contact Center Modernization Lead

Eightelevengroup; Des Moines (IA); Hybrid; USD 94,710,000 - 123,984,000; Full time

Job summary

Eightelevengroup is seeking a Senior Project Manager for their Contact Center Modernization initiative. This role involves leading wave-based migrations at their client, a Fortune 100 financial services company, with a hybrid work arrangement in Charlotte, NC or Des Moines, IA.

The ideal candidate will have 8+ years of project management experience, particularly in complex enterprise environments, focusing on the migration of contact center applications to modern cloud-based platforms. Strong communication and stakeholder management skills are essential for success.

Qualifications

• 8+ years of project management or program management experience.
• Experience in leading large-scale transformations or migrations.
• Strong understanding of customer service environments.

Responsibilities

• Lead end-to-end delivery of migrations and deployments.
• Partner with business leaders to ensure successful execution.
• Manage project timelines and stakeholder communication.

Skills

Project management in complex environments

Leading transformation initiatives

Contact center operations

Agile and Waterfall methodologies

Change management

Stakeholder communication

Organizational skills

Communication skills

Education

8+ years of project management experience

Experience in financial services

Experience in contact center operations

Tools

Monday.com

Genesys

Amazon Connect

Job description

Eightelevengroup is seeking a Senior Project Manager for their Contact Center Modernization initiative. This role involves leading wave-based migrations at their client, a Fortune 100 financial services company, with a hybrid work arrangement in Charlotte, NC or Des Moines, IA.

The ideal candidate will have 8+ years of project management experience, particularly in complex enterprise environments, focusing on the migration of contact center applications to modern cloud-based platforms. Strong communication and stakeholder management skills are essential for success.