Senior PM, AI-Driven New Customer Experience

The Wrap; San Francisco (CA); Hybride; USD 184 000 - 230 000; Plein temps

Résumé du poste

Gusto is seeking a seasoned Product Manager to own the Gusto.com signed-out customer experience, balancing information delivery with quality, performance, and accessibility. You will partner with Growth to drive experiments into scalable patterns and work with GTM to ship campaigns for Gusto.com.

The role requires 5+ years of PM experience, experience using AI/automation in product solutions, and a data-driven, cross-functional collaboration mindset to serve SMB customers and scale the website

Qualifications

• 5+ years of Product Management experience with a track record of shipping products.
• Experience using AI and automation to develop product solutions.
• Ability to understand SMB pain points and communicate across teams.
• Proven ability to work with engineering, design, marketing, and sales.
• Strong design partnership skills and a data-informed approach.
• Excellent analytical and problem-solving capabilities.

Responsabilités

• Own Gusto.com signed-out product experience and ensure information accessibility.
• Increase marketing experiment impact and maintain core web vitals.
• Translate experiments into reusable system patterns with Growth.
• Ship new campaigns for Gusto.com in collaboration with GTM.
• Create scalable page patterns balancing brand, usability and performance.
• Define and evolve the website design system (templates, layouts, components).
• Ensure visual and UX consistency across all web surfaces.
• Identify and reduce design debt to enable faster GTM execution.

Connaissances

Product Management

AI / automation

Cross-functional collaboration

Data-informed decisions

User-centric design

Performance & accessibility

Description du poste

Gusto is seeking a seasoned Product Manager to own the Gusto.com signed-out customer experience, balancing information delivery with quality, performance, and accessibility. You will partner with Growth to drive experiments into scalable patterns and work with GTM to ship campaigns for Gusto.com.

The role requires 5+ years of PM experience, experience using AI/automation in product solutions, and a data-driven, cross-functional collaboration mindset to serve SMB customers and scale the website