Senior Product Manager, Web Experiences

The Wrap; San Francisco (CA); Hybride; USD 184 000 - 230 000; Plein temps

Résumé du poste

Gusto is seeking a seasoned Product Manager to own the Gusto.com signed-out customer experience, balancing information delivery with quality, performance, and accessibility. You will partner with Growth to drive experiments into scalable patterns and work with GTM to ship campaigns for Gusto.com.

The role requires 5+ years of PM experience, experience using AI/automation in product solutions, and a data-driven, cross-functional collaboration mindset to serve SMB customers and scale the website

Qualifications

• 5+ years of Product Management experience with a track record of shipping products.
• Experience using AI and automation to develop product solutions.
• Ability to understand SMB pain points and communicate across teams.
• Proven ability to work with engineering, design, marketing, and sales.
• Strong design partnership skills and a data-informed approach.
• Excellent analytical and problem-solving capabilities.

Responsabilités

• Own Gusto.com signed-out product experience and ensure information accessibility.
• Increase marketing experiment impact and maintain core web vitals.
• Translate experiments into reusable system patterns with Growth.
• Ship new campaigns for Gusto.com in collaboration with GTM.
• Create scalable page patterns balancing brand, usability and performance.
• Define and evolve the website design system (templates, layouts, components).
• Ensure visual and UX consistency across all web surfaces.
• Identify and reduce design debt to enable faster GTM execution.

Connaissances

Product Management

AI / automation

Cross-functional collaboration

Data-informed decisions

User-centric design

Performance & accessibility

Description du poste

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 3,000+ employees in the United States, Canada, Mexico, and Turkiye and growing
• Over $500M in annual revenue
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs
• There are 6.2M employers in the US, 98% have fewer than 100 employees
• 550,000 new businesses are created each year in the US

What Product Management is like at Gusto:

• Ownership: Own Gusto.com signed out product experience, ensuring potential new customers can quickly get the information they need to understand the relevant product offering. Uphold quality, performance, and accessibility standards across the ecosystem.
• North Star: Increase marketing experiment and campaign success with Gusto GTM team, and ensure healthy core web vitals across the Gusto.com stack.
• Partner with Growth to translate experiments into reusable system patterns.
• Partner with GTM to ship new campaigns for Gusto.com.
• Create scalable page patterns that balance brand, usability, and performance
• Define and evolve the website’s foundational design system (templates, layouts, components).
• Ensure visual and UX consistency across all web surfaces.
• Identify and reduce design debt while enabling faster GTM execution.

About the Team:

The Growth & Commerce team is responsible for the shared surfaces and platforms that power Gusto’s growth & primary revenue generating experiences. This includes being responsible for the acquisition flows, cross-sell & pricing experiences, as well as the infrastructure that powers pricing, invoicing and revenue communications. The team is responsible for a meaningful portion of Gusto’s overall revenue goals, and has central, shared responsibility for driving traffic to Gusto’s wide range of small business products.

We are seeking a seasoned Product Manager with a creative mindset to join our New Customer Experience product team to manage the product experience and scalability for Gusto.com. This role will own the website roadmap, balancing improvements of the new customer experience on our signed out surfaces, and ensuring the website platform has long-term scalability and ecosystem health.

Here’s what you’ll do day-to-day:

• Ownership: Own Gusto.com signed out product experience, ensuring potential new customers can quickly get the information they need to understand the relevant product offering. Uphold quality, performance, and accessibility standards across the ecosystem.
• North Star: Increase marketing experiment and campaign success with Gusto GTM team, and ensure healthy core web vitals across the Gusto.com stack.
• Partner with Growth to translate experiments into reusable system patterns.
• Partner with GTM to ship new campaigns for Gusto.com.
• Create scalable page patterns that balance brand, usability, and performance
• Define and evolve the website’s foundational design system (templates, layouts, components).
• Ensure visual and UX consistency across all web surfaces.
• Identify and reduce design debt while enabling faster GTM execution.

Here’s what we're looking for:

• 5+ years of Product Management experience with a proven track record of shipping successful products
• Experience with using AI and automation in developing product solutions
• Understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively
• Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales
• Strong design partnership skills with the ability to collaborate with designers to push creative boundaries
• Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making

Our cash compensation amount for this role is $184,000/yr to $230,000/yr for San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for this role in San Francisco. Our open roles will specify on the careers page and in the job description where the position is eligible for work.

(1) Business Applications with Planned Wages (www.census.gov)

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability.