Senior PLM Support Engineer – 3DEXPERIENCE & ENOVIA Expert

Veriipro; Foster City (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Veriipro in Foster City, CA, is seeking an experienced PLM support engineer to provide L2/L3 support for 3DEXPERIENCE and ENOVIA PLM applications. You will troubleshoot complex issues, optimize integrations with ERP, SolidWorks, CATIA V6, and ensure reliable performance of MS SQL databases.

The role requires hands-on Java/JSP development, Windows Server administration, and strong ITIL-based incident management skills.

Qualifications

• Bachelor's degree in a technology discipline as listed.
• 6+ years of relevant experience in PLM, enterprise application support, or related IT environments.
• 4+ years of hands-on experience with ENOVIA / 3DEXPERIENCE.
• ERP, SolidWorks, and CATIA V6 integrations experience.
• Java / JSP development experience.
• Windows Server administration.
• Strong MS SQL knowledge for performance troubleshooting.
• DSLS / Dassault Systèmes licensing knowledge.
• Experience in L2/L3 application support, incident management, troubleshooting, and root-cause analysis.

Responsibilities

• Provide L2/L3 support for 3DEXPERIENCE and ENOVIA PLM applications.
• Troubleshoot and resolve application, integration, performance, and system issues.
• Support integrations between ERP, SolidWorks, CATIA V6, and 3DEXPERIENCE platforms.
• Perform root-cause analysis and implement permanent solutions for recurring issues.
• Analyze and resolve MS SQL performance issues, including database slowness and locking.
• Support Windows Server environments hosting PLM applications.
• Develop, maintain, and troubleshoot custom solutions using Java and JSP.
• Support DSLS licensing and connectivity issues.
• Collaborate with business stakeholders and technical teams to deliver solutions.
• Support application upgrades, enhancements, testing, releases, and deployments.
• Maintain technical documentation and knowledge articles.
• Follow ITIL, incident, problem, and change-management processes.
• Identify opportunities for automation and continuous improvement of PLM apps.
• Provide technical guidance and knowledge sharing across teams.

Skills

L2/L3 support

Troubleshooting

Root-cause analysis

Incident management

Communication

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related technology

Tools

ENOVIA / 3DEXPERIENCE

ERP integrations

SolidWorks

CATIA V6

MS SQL

DSLS

Windows Server

Java / JSP

Job description

Veriipro in Foster City, CA, is seeking an experienced PLM support engineer to provide L2/L3 support for 3DEXPERIENCE and ENOVIA PLM applications. You will troubleshoot complex issues, optimize integrations with ERP, SolidWorks, CATIA V6, and ensure reliable performance of MS SQL databases.

The role requires hands-on Java/JSP development, Windows Server administration, and strong ITIL-based incident management skills.