Senior Player Engagement Manager

Aspyr Media; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Aspyr Media in Austin, Texas is seeking a Senior Player Engagement Manager to bridge the company with its global gaming community. This role focuses on developing community strategies for AAA titles across various platforms, enhancing player engagement, and driving product innovation.

The ideal candidate will have over 6 years of experience in the gaming industry, particularly in community management, and possess strong interpersonal skills. This position is in-person in Austin and offers a creative environment to impact player experiences positively.

Qualifications

• 6+ years experience in Community Management or Social Media within the gaming industry.
• Expert level knowledge of Discord, Reddit, and Steam Community Hubs.
• Proven experience managing community growth for major launches.

Responsibilities

• Develop and execute community roadmap for AAA legacy and new titles.
• Build pipelines to gather player feedback and synthesize community sentiment.
• Partner with teams to create engaging community content like Dev Diaries.

Skills

Community Management

Social Media expertise

Interpersonal skills

Written communication

Job description

Please note that all positions posted for Aspyr Media, Inc. are in-person/in-office only; remote positions are not available.

Aspyr is a leading game publisher and developer, bringing the world's biggest franchises and bold new projects to players everywhere. Since 1996, we’ve published over 200 games and our team is dedicated to bringing beloved franchises like Tomb Raider and Star Wars to new and familiar audiences across all platforms. We focus on collaboration and creativity, crafting high-quality, engaging games that leave a lasting impact on players worldwide.

Responsibilities:

Reporting to the Head of Product Management, the Senior Player Engagement Manager is the bridge between Aspyr and the millions of fans who cherish legendary IPs. This role will lead the global community vision for multiple properties from the early announcement phase through launch and long term live support. This individual serves as the definitive champion for our players within the studio and acts as the influential ambassador for Aspyr to the global gaming community.

Essential Functions:

• Develop and execute a comprehensive community roadmap for AAA legacy titles and new releases across Discord, Reddit, X (Twitter), and emerging platforms
• Build structured pipelines to gather qualitative player feedback and sentiment. Synthesize global community sentiment into high-impact, actionable intelligence that drives product innovation and elevates overall game quality
• Partner with the marketing, product and creative teams to create engaging community first content, including Dev Diaries, AMAs, and Behind the Scenes looks at the remastering process
• Identify and nurture relationships with super fans, creators, and lore experts to build a network of advocates for our franchises
• Develop and execute transparent communication strategies for all game lifecycle releases, including patches, updates, and hotfixes, to foster and sustain player trust during critical launch windows
• Serve as the lead liaison for community sentiment in sensitive scenarios, offering steady and tactical counsel to the leadership team
• Collaborate with our Studio partners and internal Core Games teams to advocate for player interests and drive enhancements to the overall game experience

Preferred Qualifications:

• 6+ years experience in Community Management or Social Media within the gaming industry (licensed IP experience a must)
• Expert level knowledge of Discord, Reddit, and Steam Community Hubs
• Proven experience managing community growth for a major launch or live service title
• Familiarity with project management tools and the game development lifecycle
• Extensive knowledge of the video game landscape, with specific knowledge of remasters and remakes
• Ability to manage numerous AA and AAA projects simultaneously, while prioritizing high return work
• Skilled in articulating community strategies and integrating stakeholder input
• Possesses excellent interpersonal and communication abilities to bolster global player engagement and cultivate a positive brand sentiment for various franchises
• Proficiency in producing high-quality copy and written content across a variety of platforms and formats

Aspyr is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Aspyr are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Aspyr will not tolerate discrimination or harassment based on any of these characteristics. Aspyr encourages applicants of all ages.