Senior Platform Manager (Community Experience Platform Products)

Airbnb; New York (NY); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Paid volunteer time

Health food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Job summary

Airbnb is seeking a Senior Platform Product Manager for the Community Experience Platform. The role focuses on powering Airbnb’s support experiences and delivering best-of-class platform capabilities through cross-functional collaboration with engineering, design, analytics and marketing teams.

The successful candidate will define a winning strategy, align OKRs and roadmaps with senior leaders, and prioritize work across multiple teams to achieve a unified outcome while maintaining a strong user

Qualifications

• 5+ years of product management, or product design experience (at least 5 out of the 8 years in a product management role).
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
• Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.
• Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.
• Ability to appreciate and articulate great user experience.
• Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.

Responsibilities

• Lead cross-functional teams across product marketing, engineering, design, analytics, and more to deliver on a unified product vision.
• Define success with clearly measurable objectives and key results.
• Define a winning product strategy and create a sound roadmap.
• Prioritize work based on inputs from many stakeholders and adjust as needed.
• Maintain product backlog and the product roadmap.
• Present product roadmap and status to leadership on an ongoing basis.

Job description

• Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset
• Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way
• They champion a winning strategy and leverage metrics to ensure we are making progress against it
• They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere
• A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities
• Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform
• The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences
• The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company
• Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome
• Define success with clearly measurable objectives and key results
• Define a winning product strategy and create a sound roadmap
• Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company
• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change
• Maintain product backlog and the product roadmap
• Partner with senior tech leads and execute the vision with cross function leaders from multiple teams
• Present product roadmap and status to the leadership on an ongoing basis

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

Exceptional communication skills. Being able to adapt communication style for different types of audiences5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role)Ability to quickly absorb technical concepts and communicate them to a non-technical audienceOutcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve itExperience working with partners beyond just one’s immediate cross functional team in a product management or business roleAbility to appreciate and articulate great user experienceRadical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there