Product Manager, Community Support

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 200,000 - 240,000; Full time

Job summary

Airbnb is seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.

You will drive features from concept to launch, shaping product roadmaps and ensuring a consistent product voice across all Airbnb offerings. This role emphasizes deep user understanding, data-driven decisions, and clear external communications.

Qualifications

• Bachelor's degree or equivalent combination of education and progressive experience.
• 8+ years of product management experience.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise.
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross functional environment.
• Built and scaled global consumer products and ecosystems that people love.

Responsibilities

• Develop and maintain a product vision, strategy, and roadmap for differentiated service.
• Synthesize feedback and translate it into product features.
• Develop a public facing messaging and narrative.
• Align product teams and cross functional partners.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products and deliver impact for our business and users.

Skills

Product management

Product messaging

Inbound expertise

Customer stories

Data analysis

Cross-functional leadership

Financial products

Fast-paced execution

Attention to detail

Education

Bachelor's degree

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.

We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.

A Typical Day:

• Develop and maintain a product vision, strategy, and roadmap for differentiated service.
• Synthesize feedback and translate it into product features.
• Develop a public facing messaging and narrative.
• Align product teams and cross functional partners.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products and deliver impact for our business and users.

Your Expertise:

• Bachelor's degree or equivalent combination of education and progressive experience
• 8+ years of product management experience.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross functional environment.
• Built and scaled global consumer products and ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
• Experience working on consumer products with a financial component.
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoy doing individual contributor product management work and staying in the details.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$200,000 — $240,000 USD

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.