Senior Platform Engineer: Self-Service Infra & Reliability

Loop; Columbus (OH); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Annual bonus 7.5%

Medical, dental and vision insurance

Flexible PTO

Company holidays

Sick & safe leave

Parental leave

401k

Monthly wellness benefit

Home workstation benefit

Phone/internet benefit

Equity

Job summary

Loop helps merchants build confidence and profit through post‑purchase experiences. We’re hiring a Senior Platform Engineer to make our foundation simpler, safer, and easier to use. This hands‑on role with influence over our technical direction will build infrastructure, improve delivery workflows, and help engineers operate more independently.

You’ll also shape how Engineers and AI agents work together. Our stack includes AWS, Kubernetes, Docker, Terraform, GitLab CI/CD, Datadog, Linux, and

Qualifications

• 5+ years of experience in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
• Deep, hands-on Kubernetes experience, including configuration, secrets, deployment, scaling, and production troubleshooting.
• Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability requirements.
• Strong infrastructure-as-code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
• An observability mindset, with experience using metrics, logs, traces, and alerting to understand system behavior.
• The ability to write, read, debug, and maintain automation and tooling, and investigate problems across application and infrastructure boundaries.
• Examples of making delivery safer, reducing operational toil, or enabling engineers to work independently.
• Clear written communication and experience leading technical work across teams without relying on formal authority.
• Experience with cloud security, least-privilege access, secrets management, SOC 2, or GDPR is especially useful.
• Application performance tuning, PHP/Laravel, database operations, and infrastructure for AI agents are additional strengths.

Responsibilities

• Build a platform that helps engineers help themselves
• Improve CI/CD pipelines, deploy checks, progressive delivery, and automated rollback so safe releases take less coordination and manual work.
• Simplify our infrastructure and make production changes safer and easier to recover from.
• Improve observability, alerting, SLOs, and capacity planning, using incidents to decide what to fix next.
• Help build the foundation for agent-assisted engineering by improving tooling, environments, and access boundaries.
• Work across infrastructure and application boundaries with product and data teams to track performance and reliability issues.
• Share your thinking, document decisions, and coach teammates so systems are understandable to others.
• Join platform on-call and incident response to reduce interruptions.

Skills

Kubernetes

AWS infrastructure

CI/CD

Observability

Automation

Technical leadership

Cross-team collaboration

Tools

Terraform

GitLab CI

Datadog

Docker

Linux

PHP/Laravel

Job description

Loop helps merchants build confidence and profit through post‑purchase experiences. We’re hiring a Senior Platform Engineer to make our foundation simpler, safer, and easier to use. This hands‑on role with influence over our technical direction will build infrastructure, improve delivery workflows, and help engineers operate more independently.

You’ll also shape how Engineers and AI agents work together. Our stack includes AWS, Kubernetes, Docker, Terraform, GitLab CI/CD, Datadog, Linux, and