Senior Platform Engineer - Hybrid Ops & Automation

CEI; Kissimmee (FL); Hybrid; USD 96,432 - 110,208; Full time

Job summary

CEI seeks a Senior Platform Engineer in Kissimmee/Celebration, FL to provide advanced troubleshooting and operational support for vendor-based cruise tech platforms. The role requires coordinating with vendors, infrastructure partners, and business stakeholders to ensure platform reliability and incident resolution.

The position emphasizes production support, incident management, and on-call rotation. A minimum of 5+ years in similar environments and a Bachelor’s degree in CS or equivalent is

Qualifications

• 5+ years of advanced troubleshooting and operational support experience in enterprise production environments.
• Strong experience supporting production applications and operational platforms.
• Experience working with vendor supported enterprise systems and coordinating with external vendors.
• Strong SQL/database experience, including writing and troubleshooting queries and scripts.
• Hands on experience with Microsoft SQL Server and/or Oracle databases.

Responsibilities

• Provide operational and technical support for vendor based software platforms supporting cruise operations.
• Serve as the primary technical escalation point for vendors, business stakeholders, and infrastructure partners.
• Triage and troubleshoot production incidents, identify root causes, coordinate resolution efforts, and drive issues through completion.
• Maintain platform availability, operational stability, and overall system reliability.
• Support Windows Server and Linux based environments in partnership with infrastructure teams.
• Write and troubleshoot SQL queries and scripts against Microsoft SQL Server and Oracle databases.
• Coordinate with networking, server, and security teams during incident response and operational troubleshooting.
• Develop and maintain automation and operational tooling using PowerShell, Bash, Python, or similar scripting technologies.
• Participate in software, infrastructure, and service layer testing prior to releases or upgrades.
• Support incident, problem, and change management processes following established operational procedures.
• Assist with project initiatives, infrastructure updates, and operational roadmap execution.
• Create and maintain system documentation and operational procedures.
• Participate in a 24x7 on call rotation supporting critical operational platforms.

Skills

Advanced troubleshooting

Operational support

Vendor coordination

SQL scripting

PowerShell/Bash/Python

Windows Server

Linux

Networking fundamentals

On-call rotation

Communication

Education

Bachelor’s degree in Computer Science or equivalent

Job description

CEI seeks a Senior Platform Engineer in Kissimmee/Celebration, FL to provide advanced troubleshooting and operational support for vendor-based cruise tech platforms. The role requires coordinating with vendors, infrastructure partners, and business stakeholders to ensure platform reliability and incident resolution.

The position emphasizes production support, incident management, and on-call rotation. A minimum of 5+ years in similar environments and a Bachelor’s degree in CS or equivalent is