Platform Engineer

Optomi; Orlando (FL); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Optomi is seeking a Sr. Platform Engineer for a hybrid opportunity in Orlando, FL. This role will support crucial technology platforms related to cruise operations, requiring strong troubleshooting capabilities and technical expertise.

The candidate will work closely with various teams to enhance platform reliability and performance, while also addressing complex production issues across databases, networking, and vendor applications. A minimum of 5 years in platform engineering or a similar role is required, alongside skills in SQL and experience with Windows Server.

Qualifications

• 5+ years of advanced troubleshooting experience in platform engineering, DevOps, or similar.
• Strong experience in owning complex production issues.
• Hands-on database experience including SQL query writing and troubleshooting.

Responsibilities

• Serve as the technical point of contact for vendors and business partners.
• Troubleshoot complex production issues across applications and databases.
• Support business-critical applications and maintain platform stability.

Skills

Advanced troubleshooting

Database experience (SQL)

Complex problem resolution

Experience with Windows Server

Understanding of networking

Tools

Microsoft SQL Server

Oracle

AWS

Azure

ServiceNow

Job description

Optomi, in partnership with a leading financial technology company, is seeking an experienced Sr. Platform Engineer for a hybrid opportunity in Orlando, FL!

This role supports critical technology platforms tied to cruise operations, so the work is highly visible, fast-paced, and truly impactful. The right candidate will serve as a technical escalation point across business teams, infrastructure partners, and vendors to troubleshoot issues, identify root cause, and improve long‑term platform reliability.

What the right candidate will enjoy:

• A hybrid work environment in Orlando, FL
• Being the technical “go‑to” for complex production issues
• Working across databases, Windows Server, networking, cloud platforms, and vendor applications
• Partnering with business teams, vendors, and infrastructure teams to drive real resolutions
• Helping improve reliability, automation, documentation, and long‑term platform performance

Experience of the right candidate:

• 5+ years of advanced troubleshooting experience in platform engineering, application support, operations, SRE, DevOps, or a similar role
• Strong experience owning complex production issues and driving root‑cause resolution
• Hands‑on database experience, including SQL query writing, data analysis, and troubleshooting
• Experience with Microsoft SQL Server, Oracle, and Windows Server
• Understanding of networking, firewalls, data flow, and connectivity troubleshooting
• Experience supporting vendor‑based applications or business‑critical software platforms
• Experience working with vendors, infrastructure teams, server teams, and business stakeholders
• Familiarity with incident, problem, and change management processes
• Ability to support a low‑volume 24/7 on‑call rotation for critical systems

Responsibilities of the right candidate:

• Serve as the technical point of contact for vendors, infrastructure teams, and business partners
• Troubleshoot complex production issues across applications, databases, Windows Server, networking, firewalls, and connectivity
• Use SQL queries and data analysis to investigate issues and support root‑cause analysis
• Support business‑critical vendor applications and software platforms
• Maintain platform stability, reliability, and performance through day‑to‑day operational support
• Support upgrades, releases, roadmap initiatives, infrastructure projects, and automation efforts
• Participate in incident, problem, and change management
• Maintain runbooks, documentation, and knowledge articles
• Coordinate across technical and business teams to drive issues to resolution
• Bring urgency, ownership, and a solutions‑first mindset to critical platform support

Nice to have experience:

• Cloud experience with AWS, Azure, or GCP
• AWS EC2 experience
• ServiceNow experience
• CI/CD, deployment tooling, scripting, or automation experience
• Experience in highly visible, regulated, or operationally complex environments
• Cruise, logistics, marine operations, medical systems, or risk management industry experience
• Experience with AMOS, SeaCare, Crunchtime, or MXP