Senior Platform Engineer - AI Platform

Porch.com, Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Porch.com, Inc. is seeking a Senior Platform Engineer to lead the design and delivery of AI capabilities within a high-volume software platform.

The role connects agent and language-model workflows to real product operations such as scheduling, report intake, customer communications, billing, and data extraction. The position spans hands-on engineering, production operations, and defining how AI systems are built and evaluated, with responsibility for PHP applications, AWS/ECS infrastructure,

Qualifications

• Senior-level platform engineering experience spanning application and infrastructure responsibilities.
• Practical ability to build and operate production AI or LLM features, including orchestration.
• Experience designing reliable workflows with retries, fallbacks and human oversight.
• Ability to operate and improve PHP services, AWS/ECS infrastructure, and MySQL/Aurora data systems.
• Location in the United States; the role is remote.

Responsibilities

• Lead the design and delivery of AI capabilities across a high-volume software platform.
• Build AI features involving retrieval, context design, structured outputs, tool calling, and evaluation.
• Design and run multi-step workflows, including task planning and tool routing.
• Add safeguards and monitoring for unpredictable AI behavior, including tracing and evaluations.
• Maintain and improve the PHP application, AWS/ECS services, and MySQL/Aurora data layers.

Skills

Platform engineering

Production AI features

Workflow orchestration

Reliability & monitoring

Tools

PHP services

AWS/ECS

MySQL/Aurora

Job description

Role overview

Lead the design and delivery of AI capabilities in a high-volume software platform, connecting agent and language-model workflows to real product operations such as scheduling, report intake, customer communications, billing, and data extraction. The role also owns core platform foundations, including a PHP application, AWS/ECS infrastructure, and a MySQL/Aurora data layer. The work spans hands‑on engineering, production operations, and defining how AI systems are built and evaluated.

Responsibilities

• Build AI features involving retrieval, context design, structured outputs, tool calling, and evaluation methods.
• Design and run multi-step or multi-agent workflows, including task planning, tool routing, state, retries, fallbacks, and human review checkpoints.
• Add safeguards and monitoring for unpredictable AI behavior, including tracing, CI evaluations, version control for prompts and models, and token and latency budgets.
• Maintain and improve the PHP application, AWS/ECS services, and MySQL/Aurora data systems.
• Deliver AI-enabled workflows across scheduling, report handling, customer communication, billing, and information extraction.

Requirements

• Senior-level platform engineering experience spanning application and infrastructure responsibilities.
• Practical ability to build and operate production AI or LLM features, including orchestration and evaluation.
• Experience designing reliable workflows with retries, fallbacks, human oversight, and failure safeguards.
• Ability to operate and improve PHP services, AWS/ECS infrastructure, and MySQL/Aurora data systems.
• Location in the United States; the role is remote.