Senior Platform Architect - Manufacturing

ServiceNow; Austin (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Senior Platform Architect for Manufacturing to serve as a trusted advisor for customers' digital transformation with ServiceNow. The role involves establishing best practices, guiding technical governance, and ensuring platform health. Ideal candidates will have extensive experience in architecture, particularly in manufacturing, and a strong understanding of AI integration into workflows. Join a dynamic team focused on customer success and innovative solutions.

Qualifications

• 5+ years leading architecture and design programs in large-scale projects.
• 3-4 years minimum of ServiceNow Platform experience.

Responsibilities

• Develop strong relationships with customers to understand their vision.
• Guide and support the execution of technical governance processes.
• Analyze and translate business and technical requirements into architectural blueprints.

Skills

Customer focus

Strategic thinking

Excellent presentation

Innovative collaboration

Education

ServiceNow CAD

ServiceNow CSA

ServiceNow CTA

Tools

ServiceNow

Salesforce

AWS

Azure

Oracle Cloud

Job description

Senior Platform Architect - Manufacturing

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The group’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The Role

The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers' digital transformation journey with ServiceNow. It is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow platform. The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform. The PA guides both partner and customer resources to achieve their goals through leading practices, tools, accelerators, and methodologies. This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during all phases of the ServiceNow adoption lifecycle.

An ideal candidate will have extensive experience working as an enterprise or platform architect with a successful track record in technology strategy, platform governance, data, and solution design. They will have demonstrated the ability to drive standardization and best practice platform management, have led technical governance design and implementations to optimize platform performance. They will also have insights and opinions to help minimize long-term technical risks.

What you get to do in this role:

1. Develop strong relationships with the customer’s business leaders and platform owners to understand their vision and how ServiceNow fits into their digital transformation.
2. Guide and support the execution of technical governance processes.
3. Help develop standards and practices for maintaining the ServiceNow architecture model while ensuring the health of the platform.
4. Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
5. Provide technical evaluation of demands against ServiceNow platform architecture, capabilities, and best practices.
6. Analyze and translate business and technical requirements into architectural blueprints with solutions to achieve complex business objectives.
7. Drive platform health by reviewing and guiding the remediation of configurations and customizations that do not align with ServiceNow best practices.
8. Advocate for ServiceNow’s Customer Success Impact advisory practices and methodology.
9. Guide customers through prescriptive integration and performance design review sessions.
10. Leverage existing Impact methodology and tools to deliver best practices and expert services.

To be successful in this role you have:

• Experience in integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on industry.
• Enterprise or Solution Architect experience and/or relevant background.
• 5+ years leading architecture and design programs in large-scale projects.
• Manufacturing industry experience.
• 4+ years in automotive, heavy, light manufacturing, or industrial production verticals.
• Experience with Cloud Application Technologies such as ServiceNow, Salesforce, Workday, AWS, Azure, or Oracle Cloud.
• 3-4 years minimum of ServiceNow Platform experience.
• Management consulting experience, preferably with Big 4, Strategy Firms, or OEM software/cloud companies.
• At least 3 years in leadership roles within top-tier consulting firms focusing on digital, SaaS, or enterprise software.
• Certifications such as ServiceNow CAD, CSA, and/or CTA are recommended.

Additional competencies include:

• Customer focus
• Ability to translate requirements into demonstrated value
• Results-driven with cross-functional teamwork
• Innovative collaboration skills
• Thrives in complex environments
• Strategic thinking with short- and long-term focus
• Excellent presentation and communication skills
• Willingness to travel up to 50%

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal employment opportunity regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Candidates with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We strive to provide an accessible and inclusive application process. If you need accommodations, contact [emailprotected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology may require export license approval from government authorities. Employment is contingent upon obtaining any necessary export licenses.