Senior Planning & Operations Specialist (Hybrid)

Southern California Edison (SCE); Redlands (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Southern California Edison (SCE) is looking for a Planning, Senior Support to manage end-to-end Meter Service Requests and support pre-set meter processes, ensuring timely operations and regulatory compliance.

You will coordinate with program analysts, handle exceptions, develop reporting, and drive service-level performance while collaborating across teams to improve customer experience. This hybrid role is based at the Redlands service center.

Qualifications

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.
• Experience with SAP, SharePoint, Adobe Acrobat and Work-It.
• Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
• Experience with Customer Service.

Responsibilities

• Serves as single point of contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates DocuSign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.

Skills

Analytical experience

Customer service

Tools

SAP

SharePoint

Adobe Acrobat

Work-It

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Southern California Edison (SCE) is looking for a Planning, Senior Support to manage end-to-end Meter Service Requests and support pre-set meter processes, ensuring timely operations and regulatory compliance.

You will coordinate with program analysts, handle exceptions, develop reporting, and drive service-level performance while collaborating across teams to improve customer experience. This hybrid role is based at the Redlands service center.