Senior Planner, Workforce Planning & Analytics

Carrier; North Carolina; Hybrid; USD 80,000 - 100,000; Full time

Job summary

Carrier, located in North Carolina, is seeking a Senior Planner for Workforce Planning & Analytics. This role involves partnering with business teams to execute workforce strategies, manage planning cycles, and close workforce gaps. The ideal candidate will have extensive experience in workforce analysis, advanced Excel skills, and the ability to lead cross-functional teams.

Join Carrier to contribute to sustainable building solutions while driving positive organizational change.

Qualifications

• 7+ years of work experience including 3+ years in Workforce Planning and Analytics.
• Experience presenting to and managing senior stakeholders.
• Ability to work autonomously and drive solutions.

Responsibilities

• Execute strategic workforce planning that drives recurring activities.
• Lead change management processes for workforce planning outcomes.
• Assess effectiveness of workforce planning efforts and make improvements.

Skills

Workforce Planning

Advanced Excel Skills

Data Analysis

Stakeholder Management

Project Management

Education

Bachelor's degree

Tools

Workday

Analytical Tools

Job description

Senior Planner, Workforce Planning & Analytics

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The ideal candidate will partner with business and cross-functional teams to execute the strategic workforce planning program that drives recurring workforce planning activities, delivers actionable planning insights, and manages strategic initiatives to close workforce gaps as part of the planning cycle. The role owns the outcomes of the workforce demand plans, addresses critical gaps, supports the organization’s workforce transformation, and aligns to company’s overarching workforce strategies.

Key Responsibilities

• The ideal candidate will partner with business and cross-functional teams to execute the strategic workforce planning program that drives recurring workforce planning activities, delivers actionable planning insights, and manages strategic initiatives to close workforce gaps as part of the planning cycle. The role owns the outcomes of the workforce demand plans, addresses critical gaps, supports the organization’s workforce transformation, and aligns to company’s overarching workforce strategies.
• Workforce Planning Strategy Development & Preparation.
  • Consult on best practices for workforce planning (location strategy, experience & talent mix of organization) with business leaders, Talent Acquisition and HR Business Partners (HRBP).
  • Conduct a workforce gap analysis, including size, composition, staffing, and skills/competencies gaps/surpluses with existing analytics dashboard.
  • Leverage workforce data to collaborate with HRBP’s, business leaders, Finance, and other cross functional teams to drive workforce strategies including critical gaps, org design, and other key outcomes required.
  • Analyze reports and finalize demand model recommendations.
• Workforce Planning Execution with Business and cross-functional stakeholders.
  • Lead change management processes, process improvements and drive policies compliance for workforce planning cycle and outcomes
  • Partner with business and cross-functional stakeholders to develop workforce plans that address critical gaps between current workforce and anticipated future workforce needs.
  • Involve relevant cross-functional stakeholders to identify and prioritize workforce gaps. Identify strategies to address workforce gap root causes. Partner across teams to develop and implement workforce action plans.
  • Manage cross-functional organization activities that support workforce strategies planned to ensure timely execution, progress, and program success. Partner cross-functional collaboration across Finance, Talent Acquisition, HRBP’s and the Tech teams to bring everyone along in the process.
  • Partner with other teams to maximize workforce productivity and streamline overall planning processes with business.
• Workforce Management & Tracking, Program Process Improvements
  • Assess the effectiveness of the workforce planning effort, including collecting stakeholder feedback throughout the workforce planning effort.
  • Identify opportunities to improve workforce current state and make incremental improvements in overall planning process.
  • Provide data-informed consultation to initiate strategic project & action plans to close workforce gaps.
  • Establish regular workforce planning review with stakeholders for tracking and changes.
  • Own daily position management to enforce workforce plan established and maintain workforce data hygiene.
  • Develop a communication strategy to create shared expectations, promote transparency, and report progress to stakeholders.

Required Qualifications

• Bachelor's degree
• Minimum of 7+ years’ of work experience with 3+ years' in Workforce Planning and Analytics
• 5+ years' of advanced Excel skills including pivot tables, formula modeling and analysis
• Minimum of 3+ years' experience partnering with global stakeholders across multiple cultures and time zones
• 3+ years' experience presenting to and managing senior stakeholders

Preferred Qualifications

• BA/BS degree in Business, Analytics, or equivalent experience
• 7+ years’ experience managing complex, cross-functional programs.
• Experience telling a story using data and extracting key insights, helping stakeholders drive action.
• Ability to work autonomously and drive solutions and outcomes.
• Experience working in a fast-paced environment.
• Advanced organization, project management, and communication skills.
• Analytical and problem-solving skills, experience interpreting workforce plans and forecasts.
• Experience with data/analytics models and tools.
• Ability to dive into deeper reasons “why” and “how” workforce changes occurred that impact the organization.
• Demonstrated relationship building skills, with a superior ability to make things happen using positive influence.
• Ability to work effectively, gain credibility, and respect for others.
• Ability to lead and influence others for positive outcomes and team efforts.
• Ability to develop communication strategy to create shared expectations, promote transparency, and report progress to stakeholders.
• Experience with Finance, HR, and Talent Acquisition processes.
• Collaborative; able to develop successful partnerships with customers and peers.
• Experience working with engineering/technology teams.
• Experienced as Analytics Business Partner preferred.
• Knowledge of Workday or other workforce planning technologies.
• Experience communicating complex ideas consistently and clearly.
• History of making an impact, developing, and executing on strategies and delivering superior results in both the short and long term

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