Program Manager, Workforce Planning

Dropbox, Inc.; United States; On-site; USD 128,000 - 195,000; Full time

Job summary

Dropbox, Inc. is seeking an experienced program manager to build and run the Workforce Planning operating system, delivering cadence, governance, and executive reporting.

You will coordinate across Talent Acquisition, HRBP, People Analytics, People Technology, and Finance to keep initiatives moving, scale operations, and enable adoption of tools and policies. This is an individual contributor role focused on operation excellence and structured processes to empower business partners.

Qualifications

• 8+ years experience in program management, business operations, planning operations, or strategy and operations.
• Strong project management skills with ability to manage multiple workstreams.
• Ability to create clear plans, timelines, ownership, and operating rhythms.
• Strong written and verbal communication, including senior-leader materials.
• Ability to identify and manage risks, dependencies, blockers.
• Attention to detail and follow-through.
• Independent work across evolving teams; data-driven delivery and adoption.
• Experience applying product principles to HR initiatives and using AI-enabled tools to streamline workflows.

Responsibilities

• Own the Workforce Planning operating calendar, planning cycles, governance forums, SteerCo, executive reporting, and quarterly org health reviews.
• Track plans, milestones, dependencies, risks, and actions across all workstreams to support delivery.
• Own the Enablement & Adoption operating model and delivery infrastructure.
• Challenge unclear scope and dates; mitigate material risks with options.
• Package, schedule, route, and distribute approved Workforce Planning insights and materials.
• Coordinate cross-functional stakeholders on tooling, reporting, and delivery infrastructure.
• Maintain templates, playbooks, standards, self-service resources, and enablement materials.
• Coordinate training sessions and track adoption of tools and processes.
• Prepare recurring executive materials using content from workstream owners.

Skills

Program management

Business operations

Planning operations

Strategic thinking

Communication

Risk management

Data-driven decisions

Automation

Tools

Automation tools

Job description

Role Description

Reporting to the Head of Strategic Workforce Planning, this role is responsible for building and operating the systems, operating rhythms, and governance that enable the Workforce Planning team to deliver strategic work consistently and at scale.

As the owner of the Workforce Planning operating system, this person will drive the team's core planning and execution cadence, including planning cycles, governance forums, SteerCo meetings, executive reporting, quarterly organizational health reviews, and recurring team operating rhythms. They will also oversee the integrated portfolio plan across Workforce Planning workstreams, ensuring clear priorities, ownership, milestones, dependencies, and risk management to keep initiatives moving forward in a coordinated way.

In addition, this role will lead the enablement and adoption of Workforce Planning tools, outputs, and policies by managing how approved content is packaged, scheduled, distributed, and communicated to the appropriate audiences. Success requires strong program management, operational excellence, and the ability to bring structure to complex, evolving work while partnering effectively across Talent Acquisition, HR Business Partners, People Analytics, People Technology, Finance, and other cross-functional stakeholders.

This is an individual contributor role with broad responsibility for planning operations, program delivery, enablement, and cross-functional coordination, allowing Workforce Planning Business Partners to focus on strategic advisory work while ensuring the team's operating model runs effectively.

Responsibilities

• Own the Workforce Planning operating calendar, including planning cycles, governance forums, SteerCo meetings, executive reporting, and quarterly org health reviews.
• Support delivery across all workstreams by tracking plans, milestones, dependencies, risks, and actions.
• Own the Enablement & Adoption operating model and its delivery infrastructure.
• Challenge unclear scope, dates, ownership, and dependencies; escape material risks with recommended options.
• Package, schedule, route, and distribute approved Workforce Planning insights and materials.
• Manage Talent Acquisition as a scaled distribution channel for Workforce Planning content.
• Build and maintain templates, playbooks, standards, self-service resources, and enablement materials.
• Coordinate training and education sessions and track adoption of tools, outputs, and processes.
• Prepare recurring executive materials using content provided by the relevant workstream owners.
• Coordinate with People Analytics and People Technology on tooling, reporting, and delivery infrastructure.
• Maintain clear documentation of decisions, ownership, processes, and ways of working.

Requirements

• 8 or more years of experience in program management, business operations, planning operations, or strategy and operations.
• Strong project management skills, with the ability to manage multiple connected workstreams.
• Ability to create clear plans, timelines, ownership, and operating rhythms.
• Strong written and verbal communication skills, including experience preparing materials for senior leaders.
• Ability to identify and manage risks, dependencies, and blockers.
• Strong attention to detail and consistent follow-through.
• Ability to work independently and effectively across teams in an evolving environment.
• Comfort using data and feedback to track delivery and adoption.
• Demonstrated ability to use automation and AI-enabled tools to simplify operational workflows, documentation, reporting, and knowledge management.
• Demonstrated ability to conceptualize employee experience as a product, with proven success applying product management principles (roadmapping, user journeys, feature prioritization) to HR initiatives.
• Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention.

Preferred Qualifications

• Exposure to workforce planning, talent planning, or finance planning.
• Experience working with cross-functional teams such as Talent Acquisition, HR Business Partners, People Analytics, People Technology, and Finance.
• Experience supporting planning cycles, governance forums, or the rollout of new tools and processes.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$143,800 — $194,600 USD

US Zone 3

$127,800 — $173,000 USD