Senior Plan Analyst (Administrative Officer III)

State of Maryland; Baltimore (MD); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid teleworking

Full state benefits

12-13 holidays per year

Job summary

Maryland Department of Labor seeks a Senior Plan Analyst for the FAMLI Insurance Plan Compliance team in Baltimore. The role reviews Insurance Plan Applications for compliance with laws and regulations, and coordinates with employers/insurers to resolve issues.

Responsibilities include documenting activities, escalating noncompliance, and collaborating with management to ensure corrective action. Hybrid telework is offered with full state benefits.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Three years of administrative staff or professional work.
• Substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
• Substitute the possession of a Bachelor’s degree for the required experience.
• Substitute U.S. Armed Forces military service experience for the required experience.

Responsibilities

• Reviews, approves, or denies Insurance Plan Applications in accordance with Laws, Regulations, and guidance.
• Ensure Plan participating Employers/Insurers operate within the Laws and guidance for Insurance Plans.
• Utilizes Digital Services tools for monitoring compliance and internal communications.
• Reports noncompliance issues to Plan Analysis Assistant Manager.
• Provides documentation regarding noncompliance to the Plan Analysis Assistant Manager.
• Collaborates with Plan Analysis Assistant Manager to remedy noncompliance issues.

Skills

Thoughtful listener

Strategic thinker

Consensus builder

Organizational skills

Written communication

Verbal communication

Insurance policy analysis

Regulatory knowledge

Education

High school diploma or equivalent

Bachelor's degree eligible

Job description

Introduction

Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

As the Insurance Plan Compliance (IPC) Team, we work collaboratively with other teams within the FAMLI Division, including Digital Services, Public Engagement, Employer Services, and Claims and Benefits to serve the Insurance Plan participants in the most effective and efficient manner.

The Senior Plan Analyst will work closely with IPC leadership to service all Private Insurance Plans, ensuring they are in compliance with FAMLI laws, regulations, and prescribed guidance. This role will complete detailed reviews of employer applications, coordinate deficiency resolutions with employers, and collaborate with the FAMLI Customer Care team for any escalated inquiries related to private plans.

GRADE

15

LOCATION OF POSITION

Maryland Department of Labor
100 S. Charles Street
Baltimore, Maryland 21201

Main Purpose of Job

This position is responsible for approving and/or denying Insurance Plan Applications filed by Employers. This position is also responsible for ensuring approved Insurance Plans remain compliant with the Laws, Regulations, and prescribed guidance governing these Plans. This is accomplished by having day-to-day interactions, as applicable, with the Insurance Plans assigned to the Analyst. This position documents Insurance Plan activities and recommends to the Insurance Plan Compliance Manager any noncompliance issues noted regarding Employers and /or Insurers participating in the Plan(s).

POSITION DUTIES

• Reviews, approves, or denies Insurance Plan Applications in accordance with Laws, Regulations, and prescribed guidance promulgated by FAMLI.
• Once Applications are approved, ensure Plan participating Employers and/or Insurers are operating within the Laws, Regulations and prescribed guidance relating to Insurance Plans.
• Utilizes Digital Services tools designed for monitoring compliance and other processes, such as communications with other FAMLI teams to determine compliance.
• Reports issues of noncompliance involving Employers and/or Insurers to Plan Analysis Assistant Manager.
• Provides applicable documentation regarding issues of noncompliance to the Plan Analysis Assistant Manager.
• Collaborates with the Plan Analysis Assistant Manager to ensure appropriate actions are taken to remedy the issues of noncompliance.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Three years of administrative staff or professional work.
• 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
• 2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
• 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Thoughtful listener, a strategic thinker and respectful consensus builder with the ability to understand mission-driven organizations, with unquestionable integrity.
• Strong organizational skills, a flexible work style, and ability to manage multiple challenging projects simultaneously in a fast-paced work environment.
• Strong written and verbal communication skills.
• Demonstrated experience with insurance policy analysis/servicing, claims handling, or state insurance regulations.
• Commitment to standing up Maryland's paid family and medical leave program.

YOU'LL FIT RIGHT IN AT FAMLI IF

• You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization.
• You are an excellent collaborator.
• You are excited about solving complex human and organizational issues.
• You are an organized person who has experience collaborating with various teams.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be placed on the eligible employment list for at least one year and referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.

EXAMINATION PROCESS

This assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State Benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ('defined benefits' plan)
• Tax-deferred supplemental retirement savings plan (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employee Credit Union

ADDITIONAL INFORMATION

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD214 verifying honorable discharge form service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflecive of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to out country.