Senior Pet Care Sales Lead & Mentor

PETCO Animal Supplies Stores, Inc.; Austin (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. in Austin, TX, seeks a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor, mentor new associates, and support store operations.

You’ll greet customers, process transactions, maintain shelves, and help with openings/closes, with a starting rate of $13.00 per hour. Flexible evenings/weekends; strong customer service a must.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Skills

Retail experience

Pet care knowledge

Customer service

Multitasking

Cash handling

Communication skills

Tools

POS system

Job description

Petco Animal Supplies Stores, Inc. in Austin, TX, seeks a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor, mentor new associates, and support store operations.

You’ll greet customers, process transactions, maintain shelves, and help with openings/closes, with a starting rate of $13.00 per hour. Flexible evenings/weekends; strong customer service a must.