Senior Personal Loan Processor — Hybrid, High-Impact

Upstart; North Carolina; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Equity grants

ESPP

Health coverage

Paid time off

Job summary

Upstart is seeking a Senior Loan Processor for Personal Loans in Columbus, OH. You will manage loan workflows, ensure accurate progression from application to closing, and maintain detailed notes in Vesta and Salesforce.

The role emphasizes strong communication, analytical skills, and the ability to adapt to scaling workflows, with in-office days in Columbus and hybrid work expectations.

Qualifications

• 1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers.
• Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details
• Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts
• Strong understanding of the personal loan process, from application through closing
• High School Diploma or GED

Responsibilities

• Support various operational workflows related to loan processing, closing coordination, and post‑close documentation.
• Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process.
• Review applicant‑submitted information and documentation, identify gaps or inconsistencies, and follow up as needed.
• Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team.
• Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience.
• Adapt to changing business needs by taking on new responsibilities and workflows as the team scales.

Skills

Customer communication

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or GED

Job description

Upstart is seeking a Senior Loan Processor for Personal Loans in Columbus, OH. You will manage loan workflows, ensure accurate progression from application to closing, and maintain detailed notes in Vesta and Salesforce.

The role emphasizes strong communication, analytical skills, and the ability to adapt to scaling workflows, with in-office days in Columbus and hybrid work expectations.