Senior Personal Lines Client Manager - HNW Focus

WTW; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Willis Towers Watson, a leading global advisory, broking and solutions company, is seeking a Senior Client Manager for Personal Lines in Chicago. You’ll manage placement, service top-tier clients, and support the sales cycle, with emphasis on High Net Worth accounts.

Responsibilities include risk analysis, policy changes, carrier interactions, and cross-sales opportunities. Requires 7+ years in Personal Insurance, P&C license, and CIC/CISR designations.

Qualifications

• 7+ years’ experience in Personal Insurance/Private Client industry.
• High school diploma required; bachelor’s degree preferred.
• Property and Casualty license required.
• Knowledge of Personal Lines products and carriers.
• Ability to provide consultation on risk management issues.
• Interpersonal and relationship-building skills.
• Strong written and verbal communication skills.
• Industry designations such as CIC or CISR.

Responsibilities

• Manage all aspects of placement and service for Personal Lines in an automated environment.
• Maintain client relationships and support retention targets.
• Assist in the sales process (RFPs and proposals).
• Provide risk management analysis from new business and renewals.
• Submit policy change requests and follow up with carriers.
• Identify coverage enhancements and cross-sales opportunities.
• Resolve client, carrier and vendor accounting issues.
• Ensure compliance with processes and regulatory procedures.
• Support multi-state and large clients; handle specialty lines.

Skills

Relationship-building

Verbal and written communication

Independent work

Presentation skills

Team collaboration

Education

High school diploma

Bachelor’s degree preferred

CIC/CISR designations

Job description

Willis Towers Watson, a leading global advisory, broking and solutions company, is seeking a Senior Client Manager for Personal Lines in Chicago. You’ll manage placement, service top-tier clients, and support the sales cycle, with emphasis on High Net Worth accounts.

Responsibilities include risk analysis, policy changes, carrier interactions, and cross-sales opportunities. Requires 7+ years in Personal Insurance, P&C license, and CIC/CISR designations.