Senior Personal Banker

First National Bank Texas; Irving (TX); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

First National Bank Texas is seeking a customer-focused Teller to handle cash transactions, assist customers, and promote banking products. You will work in a high-volume branch, ensuring accurate record-keeping and adherence to bank policies.

The role requires a high school diploma or equivalent, ability to work flexible hours including evenings and weekends, and a commitment to excellent service for a diverse clientele, including Spanish-speaking customers.

Formación

• Cash handling experience in retail or customer service.
• Able to work evenings, weekends, and holidays.
• Successful completion of the FNBT Step Program for internal employees.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsabilidades

• Provide exceptional customer service in a high-volume sales environment.
• Process deposits and payments; balance daily transactions accurately.
• Evaluate customer relationships to offer bank products and services.
• Cross-sell bank services and products to diverse customers, including Spanish speakers.
• Receive cash and checks, verify amounts and endorsements.
• Maintain schedules and attendance; perform other tasks as directed by supervisors.

Conocimientos

Cash handling

Customer service

Sales

Bilingual Spanish

Educación

High school diploma or equivalent

Descripción del empleo

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy