Senior Personal Banker

First National Bank Texas; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a customer service-oriented teller to handle cash transactions in a high-volume branch. You will assist customers with deposits, withdrawals, and product inquiries while ensuring accuracy and compliance with bank policies.

Bilingual service for Spanish-speaking customers is a valued asset. The role requires standing for long periods, flexibility to work varied shifts, and the ability to maintain balance in daily operations.

Qualifications

• Cash handling and transaction management experience preferred
• Ability to work in a high-volume, sales environment
• Effective communication and interpersonal skills
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Provide exceptional customer service with receipt and payment of cash
• Follow bank policies under supervision
• Evaluate customer relationships to offer bank products and services
• Assist in new account production goals
• Engage in in-store prospecting and cross-selling
• Process deposits and disburse funds, balance daily operations
• Receive cash and checks, verify amounts and endorsements
• Guard against counterfeit currency and verify identifications
• Enter transactions into computer systems and issue receipts
• Sell money orders, cashier’s checks, wires, and CDs
• Process Western Union wires and cash advances
• Provide bank services to a diverse customer base including Spanish speakers
• Maintain regular attendance and punctuality
• Perform other tasks as assigned by supervisors
• Approval limits based on established authority levels

Skills

Cash handling

Customer service

Sales

Teamwork

Education

High school diploma or equivalent

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy