Personal Banker

First National Bank Texas; Kerrville (TX); Sur place; USD 30 000 - 35 000; Plein temps

Résumé du poste

First National Bank Texas in Kerrville seeks a customer service associate to greet customers, handle cash receipts and payments in a high-volume branch, and support sales goals. This role involves serving a diverse clientele with attention to accuracy and security.

You will evaluate relationships, recommend banking products, process deposits, issue receipts, and assist with wires, money orders, and CDs while maintaining accuracy and security, including serving a large Spanish-speaking population.

Qualifications

• High school diploma or equivalent required.
• Six months retail or customer service experience preferred.
• Flexibility to work evenings, weekends, and holidays.
• Pass background check as per company policy.
• Ability to work in a team and with colleagues.

Responsabilités

• Provide exceptional customer service handling cash transactions and deposits.
• Evaluate customer relationships and recommend bank products and services.
• Process deposits and withdrawals accurately and balance cash drawer.
• Cross-sell bank services and products to customers.
• Sell and prepare money orders, cashier's checks, wires, and CDs; process Western Union wires and cash advances.

Connaissances

Customer service

Cash handling

Sales

Bilingual Spanish

Formation

High school diploma

Description du poste

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment