Senior Performance Analyst (NCS) - Mayor's Office of Performance and Innovation

Mayor and City Council of Baltimore; United States; On-site; USD 84,000 - 133,000; Full time

Job summary

The Senior Performance Analyst (Operations Officer III) for the City of Baltimore's CitiStat program serves as the principal analyst for citywide performance management and QA/QC of metrics and reports. The role partners with agency staff to ensure data accuracy and timely public-facing dashboards and presentations.

Reporting to the Deputy Chief Performance Officer, the analyst designs processes, validates data, and helps drive improvements by translating complex data into actionable

Qualifications

• Bachelor’s degree in public administration or related field.
• Six years’ management/analyst experience, incl. 3+ in performance analysis.
• Proficiency in Excel, R, Python, Power BI, SQL.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead citywide performance management, analyze data, and recommend actions.
• QA/QC of CitiStat deliverables and meeting support.
• Develop data visuals, dashboards, and reports for city leadership.
• Coordinate with agencies to identify improvement opportunities.

Skills

Data analysis

QA/QC

Power BI

SQL

Excel

Public sector ops

Communication

Education

Bachelor’s degree in public administration

Tools

Excel

R

Python

Power BI

SQL

Job description

THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $83,530.00 - $133,471.00 Annually Hiring Salary Range: $83,530.00 - $108,500.50 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Senior Performance Analyst (Operations Officer III) serves as the principal analyst for citywide performance management functions. The analyst also plays an increased role in the CitiStat QA/QC process and will support the execution of CitiStat meetings. This role does not manage staff but works closely with analysts and agency partners to ensure our work is effective, accurate, actionable, and results oriented. Reporting to the Deputy Chief Performance Officer, the Senior Performance Analyst designs the process and is ultimately accountable for OPI’s role in the collection and validation of agency and Mayor’s Action Plan performance data—including ensuring that public-facing products are accurate and properly documented. The analyst also ensures rigorous QA of deliverables, including CitiStat meeting deliverables. This role helps agencies use data to identify operational challenges, develop solutions, and track progress on key performance indicators (KPIs).

Essential Functions

• Citywide Performance Process: Provide analytical, facilitation, and (as needed) leadership support for the citywide performance management process. Analyze data from city agencies to assess performance, identify challenges, and develop actionable recommendations. Develop and execute structures for the receipt, cleaning, and management of performance data.
• Internal and Citywide Data Quality Control, Validation, and Assurance: Conduct and oversee systematic reviews of performance, operational, and financial data to ensure accuracy, completeness, consistency, and compliance with established metric definitions and reporting standards; identify discrepancies, validate calculations, investigate anomalies, and coordinate corrective actions with agency staff. Implement, maintain, and when necessary, develop data quality assurance policies, validation protocols, documentation standards, and governance practices; and assess data collection and reporting processes, recommend improvements, and provide technical guidance to departments to strengthen the reliability and integrity of performance information used for management and public reporting. Contribute to the maintenance and optimization of performance databases; collaborate with OPI and agency staff to manage data integration and automate ETL pipelines.
• CitiStat: Lead planning and follow-up for sessions, ensuring sessions are structured, impactful, and aligned with city priorities. Collaborate with agency leaders, OPI colleagues, and the community to identify and pursue high-impact opportunities for service improvement.
• All Functions: Prepare data visualizations, reports, dashboards, applications, and presentations that translate complex information into clear, actionable insights for city leadership. Analyze data from city agencies to assess performance, identify challenges, and develop actionable recommendations; Perform other related duties as assigned to support CitiStat, citywide performance planning, and process improvement initiatives.

Work Conditions

Employees in this class work a conventional work week. This position may be required to work evening and weekend hours and 24-hour callback in an emergency. Work is performed in an office where work conditions are normal. Work requires minimal physical exertion. Supervision received: Incumbents receive managerial supervision from an administrative superior.

Minimum Qualifications

• Education: Have a bachelor’s degree in public administration, business administration, management, or a related field from an accredited college or university.
• Experience: Six (6) years of management or analyst experience, including at least three (3) years in performance management, data analysis, or public sector operations.
• Equivalency Notes: Have an equivalent combination of education and experience.
• Knowledge, Skills, & Abilities: Program Analysis Advanced analytical and data interpretation skills, with experience using data to drive performance management and accountability. Demonstrated experience in quality assurance, program evaluation, and process improvement. Proficiency in analytics and performance management tools (Examples include Excel, R, Python, Power BI, SQL). Excellent organizational, project management, and stakeholder engagement skills. Deep understanding of public sector operations, performance frameworks, and the CitiStat model.
• Strong facilitation, communication, and presentation abilities, including translating data for non-technical audiences. Keen attention to detail.
• Operations Management Knowledge of the principles, practices and procedures of business and public administration. Knowledge of standard office management methods. Knowledge of organizational structure, staffing patterns and administrative controls. Ability to plan, organize, and guide the work of others. Ability to present recommendations clearly and concisely. Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations and procedures. Ability to develop and install program and data collection procedures.
• Ability to speak and write effectively. Ability to maintain confidentiality of sensitive information. Ability to communicate effectively with co-workers, staff of other agencies and the public.

Additional Information

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.

Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at [phone], 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment