Senior Performance Analyst: Data Insights for Ops

Physicians Mutual; Omaha (NE); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Physicians Mutual is seeking a Senior Performance Analyst to shape the Policyowner Services analytics and performance insights. You will transform complex data into actionable insights, build dashboards from scratch, and support data-driven decisions across the organization.

You will partner with operational leaders, analyze performance metrics, and communicate findings to drive customer experience, service quality, and business outcomes.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics or related field, or equivalent combination of education and experience.
• 4–7 years of experience in data analysis, performance analytics, business intelligence or operational reporting.
• Experience translating data into actionable business recommendations.
• Advanced Microsoft Excel skills with data analysis and reporting.
• Experience with Tableau, Power BI or similar BI/visualization tools.
• Strong analytical, problem-solving and root cause analysis abilities.
• Excellent communication to present insights to technical and non-technical audiences.
• Ability to manage multiple priorities independently.

Responsibilities

• Analyze operational performance data to identify trends, drivers and improvement opportunities.
• Conduct root cause analysis and provide actionable recommendations.
• Build and maintain dashboards/reports using Tableau, Power BI and other tools.
• Partner with leaders across functions to communicate insights and measure results.

Skills

Data analysis

Performance analytics

Advanced Excel

Communication

Problem solving

Root cause analysis

Independent work

Multitasking

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics or related field

Tools

Tableau

Power BI

SQL

Excel (advanced)

Job description

Physicians Mutual is seeking a Senior Performance Analyst to shape the Policyowner Services analytics and performance insights. You will transform complex data into actionable insights, build dashboards from scratch, and support data-driven decisions across the organization.

You will partner with operational leaders, analyze performance metrics, and communicate findings to drive customer experience, service quality, and business outcomes.