Senior Performance Analyst — Data-Driven Impact (Hybrid)

DWP Digital; United States; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Pension with employer contributions 28

Holidays 26–31 days

Volunteering & discounts

Job summary

DWP Digital is seeking a Senior Performance Analyst to turn data into actionable insight at scale. You will define KPIs, build dashboards and collaborate with product teams to improve digital services that affect millions of citizens.

Join a hybrid team with a competitive salary up to £75,497 and a generous civil service pension. You’ll work on high-impact projects that influence decisions and service delivery across government.

Qualifications

• Experience measuring the performance and effectiveness of digital products and services.
• Experience working within Agile multidisciplinary teams to define KPIs and performance measures.
• Experience using web analytics tools to analyse user behaviour and service performance.
• Performance Measurement: setting meaningful KPIs that align with the goals of a digital product or service.
• Communicating Analysis and Insight: using data to influence decisions and clearly communicate findings to stakeholders.
• SQL Coding Experience: writing efficient, cost-effective SQL queries to support analysis and reporting.

Responsibilities

• As a Performance Analyst you will work with Product Managers, Designers, Researchers and Developers to understand user behaviour and evaluate service performance.
• You'll lead collection, analysis and interpretation of performance data, developing KPIs, dashboards and actionable insights.
• You'll help design experiments, improve data quality and champion analytics best practice across the organisation.

Skills

Performance measurement

KPIs & analytics

Web analytics

Agile collaboration

Communication of insights

SQL knowledge

Tools

SQL

Job description

DWP Digital is seeking a Senior Performance Analyst to turn data into actionable insight at scale. You will define KPIs, build dashboards and collaborate with product teams to improve digital services that affect millions of citizens.

Join a hybrid team with a competitive salary up to £75,497 and a generous civil service pension. You’ll work on high-impact projects that influence decisions and service delivery across government.