Senior Performance Analyst

DWP Digital; United States; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Pension with employer contributions 28

Holidays 26–31 days

Volunteering & discounts

Job summary

DWP Digital is seeking a Senior Performance Analyst to turn data into actionable insight at scale. You will define KPIs, build dashboards and collaborate with product teams to improve digital services that affect millions of citizens.

Join a hybrid team with a competitive salary up to £75,497 and a generous civil service pension. You’ll work on high-impact projects that influence decisions and service delivery across government.

Qualifications

• Experience measuring the performance and effectiveness of digital products and services.
• Experience working within Agile multidisciplinary teams to define KPIs and performance measures.
• Experience using web analytics tools to analyse user behaviour and service performance.
• Performance Measurement: setting meaningful KPIs that align with the goals of a digital product or service.
• Communicating Analysis and Insight: using data to influence decisions and clearly communicate findings to stakeholders.
• SQL Coding Experience: writing efficient, cost-effective SQL queries to support analysis and reporting.

Responsibilities

• As a Performance Analyst you will work with Product Managers, Designers, Researchers and Developers to understand user behaviour and evaluate service performance.
• You'll lead collection, analysis and interpretation of performance data, developing KPIs, dashboards and actionable insights.
• You'll help design experiments, improve data quality and champion analytics best practice across the organisation.

Skills

Performance measurement

KPIs & analytics

Web analytics

Agile collaboration

Communication of insights

SQL knowledge

Tools

SQL

Job description

Senior Performance Analyst

2026-10-01T00:00:00

Northumberland

Northumberland

GB

NE19 1NR

Any

2026-12-30T07:01:39.06

DWP. Digital with Purpose. Are you the right applicant for this opportunity? Find out by reading through the role overview below. Do you enjoy turning data into meaningful insight? Can you use performance data to influence decisions, improve services and help teams better understand their users?

DWP Digital is looking for Senior Performance Analysts to join our growing team, helping deliver and improve digital services that support millions of citizens every day. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience measuring the performance and effectiveness of digital products and services


• Experience working within Agile multidisciplinary teams to define KPIs and performance measures


• Experience using web analytics tools to analyse user behaviour and service performance


• Performance Measurement: setting meaningful KPIs that align with the goals of a digital product or service


• Communicating Analysis and Insight: using data to influence decisions and clearly communicate findings to stakeholders


• SQL Coding Experience: writing efficient, cost-effective SQL queries to support analysis and reporting

You and your role

As a Performance Analyst you will work closely with Product Managers, Designers, User Researchers, Developers and other analytical professionals to understand user behaviour, evaluate service performance and identify opportunities for improvement. You'll lead the collection, analysis and interpretation of performance data, developing meaningful KPIs, creating impactful dashboards and providing actionable insight that helps teams make better decisions. You'll also help design and evaluate experiments, improve data quality, develop analytics solutions and champion best practice across the organisation. This is an opportunity to work on services at enormous scale, influence strategic decisions and help create better outcomes for citizens through data-driven insight.

Details, Wages, Perks

• Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).


• Pay: We offer competitive pay for this role of up to £75,497.


• Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £16,786 per year.


• Holidays: A generous leave package starting at 26 (rising to 31 days over time). You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.


• Benefits include: Time off volunteering and charitable giving, bringing your authentic self to work with 'I Can Be Me in DWP', discounts and savings on shopping, fun days out and more, interest-free loans to buy a bike or a season ticket, professional development, coaching, mentoring and career progression opportunities.


• Environment and Culture: DWP has been recognized as the 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, with recognition for Diverse and Inclusive Leadership at Digital Leaders Awards 2024, being Commended as the Best Place to Work in Digital in the Computing Digital Technology Leaders awards 2025, and as one of the Best Public Sector Employers at the 2025 Women in Tech Employer Awards.

Process

We know your time is valuable, so our application and selection process is just three stages:

• Interview: A single stage interview online.