Senior People Ops Specialist

Lemonade; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lemonade is seeking a Sr. People Operations Specialist to own the local employee lifecycle from onboarding to offboarding, while collaborating on global automation projects.

You will ensure Workday data integrity, translate policies into actionable workflows, and support perks and office operations for TLV with occasional vendor coordination. The role emphasizes emotional intelligence, privacy in handling sensitive information, and a readiness to work in an AI-enabled, fast-moving tech

Qualifications

• 5+ years in People Ops, People coordination, or office operations at a fast-moving tech company with a track record of operational excellence.
• Demonstrated emotional intelligence, clear communication, and empathy in sensitive situations.
• Hands-on HRIS experience; Workday is a real advantage.
• Working knowledge of Israeli labor law and ability to apply it day-to-day with legal input when needed.
• Comfort with ticketing and workflow tools like Unthread, Fibery, or similar.
• Natural process instinct to spot friction and fix it proactively.
• High attention to detail, especially with confidential information.
• Natural hospitality, welcoming employees, vendors, and visitors with care.
• Familiarity with AI tools or eagerness to develop it quickly.
• Willingness to work in an office environment most days of the week.

Responsibilities

• Run end-to-end onboarding and offboarding, setting high-quality standards from day one to exit survey.
• Translate policies into workflows; serve as the go-to for leave, benefits, and day-to-day People topics.
• Support People Ops initiatives and projects, including program coordination and vendor research.
• Keep Workday accurate and current with employee records and org charts.
• Identify and automate manual, repetitive tasks across the lifecycle using AI tools.
• Build and maintain self-serve documentation for Maker questions.
• Support TLV perks, benefits, and office operations including vendor coordination.
• Coordinate with global People Ops teams in NYC and Amsterdam to align standards.

Skills

People Ops

HRIS (Workday)

Emotional intelligence

Attention to detail

Hospitality

AI tools familiarity

Office operations

Vendor coordination

Tools

Workday

Unthread

Fibery

Job description

We're looking for a Sr. People Operations Specialist to help make every stage of the Maker journey — from Day 1 through offboarding — feel thoughtful, smooth, and well-supported. You'll sit within the People team in Tel Aviv, owning the full local employee lifecycle while contributing to global automation and process projects that scale across Lemonade's offices worldwide.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

• Run end-to-end onboarding and offboarding, setting a clear, high-quality standard from the first day to the exit survey

• Translate policies into clear workflows and actions, serving as the go-to for Maker questions on leave, benefits, and day-to-day People topics

• Support People Ops initiatives and projects, from program coordination and vendor research to handling sensitive employee conversations with care

• Keep Workday accurate and current — employee records, org charts, status changes — so the team always has a reliable source of truth

• Identify manual, repetitive work across the Maker lifecycle and automate it, using AI tools and the systems at hand to build lasting solutions.

• Build and maintain self-serve documentation so Makers can find answers before they need to ask

• Support TLV perks, benefits, and office operations, including vendor coordination, events, and front desk coverage roughly once a week

• Connect with global People Ops counterparts in NYC and Amsterdam to align standards, share local solutions, and help a distributed team feel like one

What you'll need

• 5+ years in People Ops, People coordination, or office operations at a fast-moving tech company, with a track record of operational excellence

• Genuine emotional intelligence — you communicate with clarity and empathy, and you navigate sensitive situations with care and good judgment

• Hands-on HRIS experience; Workday is a real advantage

• Working knowledge of Israeli labor law, with the confidence to apply it day-to-day and the judgment to know when to loop in legal

• Comfort with ticketing and workflow tools like Unthread, Fibery, or similar

• A natural process instinct — you spot friction before it becomes a complaint, and you move to fix it

• High attention to detail, especially when handling confidential information

• Natural hospitality — whether you're welcoming new employees, supporting vendors, or greeting visitors, you make people feel genuinely cared for

• Working knowledge of AI tools, or a clear appetite to develop it fast

• Ready to work in an office environment most days of the week