Onboarding Manager SMB

Connecteam; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through the crucial onboarding phase of our deskless-work platform. You will tailor sessions, configure the product to each client, and drive early adoption to demonstrate value and set up long-term success.

You’ll collaborate with Product, Development, and Customer Success to optimize the onboarding experience, manage multiple SMB projects, and ensure consistent, high-impact outcomes across regions, including

Qualifications

• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Fluent in English and Hebrew, both written and spoken.
• Experience working with SMB clients and cross-region support.
• Strong presentation and training skills, able to conduct remote and in-person sessions.
• Highly organized with the ability to manage multiple onboarding projects.

Responsibilities

• Manage end-to-end onboarding for SMB customers from kickoff to activation.
• Deliver tailored training sessions to configure Connecteam to client needs.
• Drive quick wins to boost adoption and demonstrate platform value.
• Identify at-risk customers and implement churn-mitigation plans.
• Collaborate with Product, Development, and CS teams to improve onboarding.

Skills

SaaS onboarding

Training & presentation

Customer-facing

English fluency

Hebrew fluency

Project management

Organizational skills

Job description

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the role:

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn
• Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
• Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience

Work days are Sunday to Thursday, during standard business hours.

Experience & Skills:

• Fluent English (spoken and written) - MUST
• Fluent Hebrew (spoken and written) - MUST, due to working with a portion of our Israeli customers
• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
• Experience working with SMB clients from all regions including ISR - strong advantage
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
  Positive attitude, empathy, and high energy!

#LI-Hybrid

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

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