The Senior People Operations Analyst will join Dorado Software Group and support the operational backbone of the People function for a global portfolio of software companies on a 12-month fixed-term contract, reporting to the Director of People Operations.
Department: Human Resources
Location: Remote US
What you will do:
HRIS Administration and Data Integrity
- Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes
- Design and run regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth
- Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations
- Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls
- Spot data issues, process gaps and compliance risks early, and raise them with a suggested fix
Payroll and Benefits Coordination
- Own payroll coordination across all jurisdictions by developing established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across the globe
- Reconcile against BambooHR records and flag discrepancies for resolution
- Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
Onboarding and Offboarding
- Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
- Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
- Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
Talent Acquisition
- Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
- Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume
Compensation Data Support
- Maintain compensation data in auditable spreadsheets and systems; support the Director during annual compensation and performance review cycles with data, reporting, and administrative execution
AI Tools and Process Automation
- Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
- Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
- Partner with the Director to evaluate and roll out new AI tools within the People technology stack
Process Documentation and Improvement
- Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person
Reporting and Dashboards
- Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
- Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting
Travel
- Travel to offices in other international locations to provide HR support as necessary or to attend events
Skills, Knowledge and Expertise
REQUIRED:
- Significant experience in Human Resources, People Operations and Talent Acquisition is required.
- 6+ years of hands-on HRIS administration and payroll coordination experience
- A builder's mindset: you enjoy improving how things work, not just keeping them running
- Direct, recent experience with BambooHR.
- Proven experience coordinating payroll across multiple jurisdictions and EOR providers.
- Track record of proactively identifying and escalating data integrity issues; ability to provide specific examples from past roles.
- Advanced Excel proficiency (formulas, pivot tables, dashboards); ability to audit data and spot anomalies.
- Confirmed availability for a 12-month fixed-term contract.
STRONGLY PREFERRED:
- Experience with Deel, Remote, or other EOR platforms
- Experience with Pinpoint ATS and Lattice
- SHRM-CP or CHRP certification
- Software/tech company background
- Comfort with AI-assisted tools for data validation, reporting, and task automation
Benefits
- Completion bonus: Earn a bonus for completing the full 12-month contract.
- Health coverage: Medical, dental and vision benefits.
- 401(k): Save for retirement through the company plan.
- Paid time off: Time to rest and recharge.
- Fully remote: Work from home, with occasional travel to our international offices.