Senior Pension Operations Specialist

PNC; United States; Hybrid; USD 52,000 - 76,000; Full time

Job summary

PNC in Pittsburgh, PA seeks an Operations Specialist Sr to join the AMG EB Distributions team. The role focuses on answering pension-related calls, handling payments and withholdings, and supporting back-office operations. Hours are 9am–6pm EST, Monday through Friday, with mandatory in-person meetings in the Pittsburgh office.

The position may be eligible for remote work in select locations with approval. PNC emphasizes customer focus, risk management, and continuous process improvement as part

Qualifications

• University/college degree required; <1 year professional experience preferred.
• Call Center experience is highly preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Execute complex financial transactions in accordance with policies.
• Answer external customer questions about pension plans.
• Escalate exceptions and coordinate with internal partners.
• Review documents for accuracy and compliance.
• Train and onboard new hires.

Skills

Call Center experience

Customer service

Education

Bachelor's degree

Job description

PNC in Pittsburgh, PA seeks an Operations Specialist Sr to join the AMG EB Distributions team. The role focuses on answering pension-related calls, handling payments and withholdings, and supporting back-office operations. Hours are 9am–6pm EST, Monday through Friday, with mandatory in-person meetings in the Pittsburgh office.

The position may be eligible for remote work in select locations with approval. PNC emphasizes customer focus, risk management, and continuous process improvement as part