Senior Pega BA - Banking & Disputes, Automation-Driven

Zoho; Chicago (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

Zoho in Chicago seeks a Senior Business Analyst with 10+ years of experience in Pega Smart Dispute and a strong banking/financial services background. You will facilitate workshops, manage stakeholder alignment, and drive process improvements with an automation mindset to enhance regulatory compliance and customer-centric outcomes.

Experience across BPM tools, agile/Scrum, and a demonstrated history delivering customer-focused solutions in banking will help you excel in this role.

Qualifications

• 10+ years of experience as a Business Analyst in banking/financial services.
• Experience with Pega Smart Dispute or similar BPM tools preferred.
• Strong ability to facilitate workshops, elicit requirements and drive alignment across stakeholders.

Responsibilities

• Facilitate workshops to gather and clarify requirements.
• Engage and manage stakeholders across teams; ensure alignment on deliverables.
• Propose streamlined workflows and automation to improve processes.
• Ensure requirements align with business goals and regulatory standards.
• Identify risks and develop mitigation strategies; track changes with regulatory updates.

Skills

Pega

Business Analysis

Stakeholder Management

Agile/Scrum

Regulatory Compliance

Education

Bachelor's degree in a related field

Tools

BPM tools

Pega

Job description

Zoho in Chicago seeks a Senior Business Analyst with 10+ years of experience in Pega Smart Dispute and a strong banking/financial services background. You will facilitate workshops, manage stakeholder alignment, and drive process improvements with an automation mindset to enhance regulatory compliance and customer-centric outcomes.

Experience across BPM tools, agile/Scrum, and a demonstrated history delivering customer-focused solutions in banking will help you excel in this role.