Senior PC Technician

Edgewaterit; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

Edgewaterit is seeking a Senior PC Technician to provide essential support in Albuquerque. You will handle various computing environments, ensuring optimal performance across platforms like Windows, Mac, and mobile devices.

The ideal candidate holds an Associate's Degree along with at least 5 years of relevant experience and must possess an active DOE Q Clearance or a DoD Top Secret clearance. This role requires excellent customer service skills and a collaborative spirit, being 100% onsite.

Qualifications

• 5+ years of related experience demonstrating the necessary skills and knowledge.
• Active DOE Q Clearance or DoD Top Secret with Reciprocity required.
• Must be a US Citizen.

Responsibilities

• Provide support across computing environments like Windows, Mac, and mobile devices.
• Monitor and perform maintenance on personal computers and networks.
• Support the agency's Local Area Network (LAN) Administrator.

Skills

Customer service skills

Collaboration

Windows System Administration

Cyber Security knowledge

VMware / Virtual Machine familiarity

Education

Associate's Degree in relevant discipline

Job description

Overview

Edgewater Federal Solutions is seeking a Senior PC Technician to support a major national laboratory.

Responsibilities

• Provide essential support across various computing environments, including Windows, Mac, mobile devices, and classified systems.
• Monitor, install, and perform maintenance on personal computers, laptops, software, and networks, responding to user requests for assistance and conducting on-the-spot diagnostic evaluations.
• Implement corrections and train users in the proper operation of systems and programs.
• Install and provide basic support for approved PC software, performing upgrades across all computer platforms, and training office staff on computer usage.
• Maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed, and help resolve operational problems.
• Support the agency's Local Area Network (LAN) Administrator with server maintenance and administration, requiring a general knowledge of network products, including Novell, CISCO, and UNIX.
• In the specialized Linux/Classified environment, you will review computer systems in terms of machine capabilities and man-machine interfaces, preparing reports and studies concerning hardware.
• Develop functional requirements and specifications for hardware acquisitions, ensuring that problems are properly identified and solutions meet user requirements.
• Configure, operate, and maintain information processing and telecommunications systems, analyze performance statistics for tuning and optimization, and establish security, capacity, and business continuity controls and documentation.
• Interact with business segments to understand their environment, technical requirements, and organizational direction, collecting and organizing detailed user requirements.
• Define project plans and deliverables, ensuring compliance with project budgets, and conceptualize, construct, test, implement, and operate integrated infrastructure solutions.
• Provide recommended training plans and lead continuous improvement activities while coaching and developing team members on technical matters.

Qualifications

• AS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must have an active DOE Q Clearance Minimum to Start or DoD Top Secret with Reciprocity, US Citizen, and be able to obtain an SCI Clearance.
• Must Be US Citizen.

Required Skills

• Excellent customer service and communication skills with customers, vendors, and database administrators and ability to work well in a collaborative team environment 100% onsite.
• Up to 50% of a given week may involve phone support (initial call intake, troubleshooting via phone, and ticket documentation).

Desired Skills

• Experience with Cyber Security interface and requirements.
• Windows System Administration in a large corporate environment, at least 2-4 years.
• Familiarity of Classified Network Application Request System (CNARS) process.
• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions.
• Organized individual with self-driven to complete tasks.
• Familiar with VMware / Virtual Machine environment.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.