Senior PC Support Analyst: Hardware, Software & Networking

FMOLHS Career Portal; Lafayette (LA); On-site; USD 52,000 - 66,000; Full time

Job summary

FMOLHS Career Portal seeks a PC Support Analyst 3 to provide primary support to internal users by troubleshooting, diagnosing and resolving issues with hardware, software and network access.

Responsibilities include deploying hardware, maintaining systems, documenting incidents, and mentoring junior staff. The role emphasizes SLA adherence, knowledge sharing, and collaboration with IS teams in a hospital IT environment.

Qualifications

• 6 years in database applications or PC hardware & software.
• High School graduate or equivalent.
• Experience supporting MS operating systems, web-based applications, and remote users.
• Experience identifying and resolving hardware and software issues for laptops, desktops, servers, and peripherals.

Responsibilities

• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
• Provides high-quality, consistent end user support services for all employees within FMOLHS in person, via telephone, or through remote software.
• Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites.
• Coordinates with other IS areas to resolve problems if necessary.
• Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
• Able to manage large installations of new hardware, software, or upgrades through completion.

Skills

MS Windows OS

Remote support

Troubleshooting

Customer service

Education

High School graduate or equivalent

Job description

FMOLHS Career Portal seeks a PC Support Analyst 3 to provide primary support to internal users by troubleshooting, diagnosing and resolving issues with hardware, software and network access.

Responsibilities include deploying hardware, maintaining systems, documenting incidents, and mentoring junior staff. The role emphasizes SLA adherence, knowledge sharing, and collaboration with IS teams in a hospital IT environment.