Senior Payroll Tax Lead & Client Advisor

UKG Inc.; Lansing (MI); On-site; USD 59,000 - 84,000; Full time

Job summary

UKG is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise across complex payroll tax scenarios in the US. You will support the Payroll Tax Manager, coach teammates, and help identify trends and improvements while remaining an individual contributor.

The role emphasizes cross-functional collaboration with Payroll, HRIS, Product, and other teams, with a focus on risk identification and escalation as needed.

Qualifications

• Bachelor's degree in business, Accounting, CPP, CPA or equivalent.
• 5+ years of Payroll Tax experience across multiple clients.
• Knowledge of US payroll tax processing and compliance requirements.
• Ability to interpret jurisdiction guidelines and explain employment tax laws.
• Proven Year-End proficiency.
• Track record of subject matter expertise across multiple clients with varying complexity.

Responsibilities

• Serve as a senior resource for complex client, tax, and service related questions
• Provide guidance to team members on client relationship management and complex account situations
• Assist with client escalations requiring additional experience or subject matter expertise
• Participate in higher complexity client meetings when additional support is beneficial
• Help team members evaluate tax and compliance risks and determine appropriate next steps
• Provide advanced subject matter expertise on US payroll tax requirements and complex scenarios
• Review complex situations and provide recommendations while allowing the assigned account representative to retain ownership of the client relationship
• Support QBR strategy and preparation for complex or high visibility client discussions when needed
• Facilitate collaboration with Payroll, Payment Services, HRIS, Product, and other internal partners when issues span multiple teams
• Identify recurring client, operational, and compliance trends and raise them to leadership
• Encourage and support continuous improvement by identifying opportunities and helping advance approved initiatives
• Provide peer coaching, knowledge sharing, and informal mentoring to team members
• Support development of client management and payroll tax expertise across the team
• Assist with client transitions or stabilization efforts when additional experience is required
• Escalate significant client, compliance, resource, or organizational concerns to the Payroll Tax Manager

Skills

Payroll tax expertise

Client guidance

Policy interpretation

Year-End processing

Education

Bachelor's degree in business, Accounting, CPP, CPA

5+ years payroll tax experience

Tools

Microsoft Office

UKG Product Suite

Job description

UKG is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise across complex payroll tax scenarios in the US. You will support the Payroll Tax Manager, coach teammates, and help identify trends and improvements while remaining an individual contributor.

The role emphasizes cross-functional collaboration with Payroll, HRIS, Product, and other teams, with a focus on risk identification and escalation as needed.