Senior Payments Risk Analyst — AI-Driven Escalations Lead

Coinbase, Inc.

Austin (TX)

Hybrid

USD 180,000 - 212,000

Full time

4 days ago

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Job summary

Coinbase is seeking a Senior Risk Analyst for Payments Risk Operations to act as the escalation point on complex, high-impact cases across deposits, withdrawals, trading, and other flagged activities. You’ll leverage risk workflows, AI-native tools, and cross-functional collaboration to drive evidence-based decisions and process improvements.

You will own escalations, analyze fraud patterns, and tune controls with Risk Modeling and Analytics, while coaching analysts to enhance accuracy and

Qualifications

7+ years in payments risk or fraud operations.
Expert knowledge of ACH, cards, wires, and crypto rails.
Proficiency in SQL and on-chain fund tracing.
Experience reviewing decisions for quality and SOP adherence.
Ability to communicate complex risk decisions to diverse stakeholders.
Responsible use of generative AI with human oversight.

Responsibilities

Own escalations from Payments Risk Operations and partner teams, including high-dollar losses and high-profile accounts.
Lead the response to emerging fraud patterns from detection through root cause analysis and remediation.
Maintain expert knowledge of review workflows, SOPs, and risk controls as products and threats evolve.
Drive rule and model performance in partnership with Risk Modeling and Analytics to reduce losses with minimal customer friction.
Present findings and recommendations to Risk leadership and cross-functional partners, coaching analysts to improve accuracy.