Senior Payments & Partner Operations Lead

Capital One National Association; Houston (TX); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Lead Account Executive- PULSE in Houston, TX. You will provide essential operational support for direct connect processors and business partners, manage client relationships, and oversee onboarding of partners and product releases.

The role requires 4+ years in payments with a preference for a Bachelor’s degree in business/IT/finance, and involves travel of about 10% to engage clients and partners. Salary ranges apply by location and support a variety of incentive plans.

Qualifications

• High School Diploma, GED or equivalent certification.
• 5+ years of payments industry experience within financial services.
• Bachelor's Degree in Business, Finance, Information Technology, Engineering or equivalent.

Responsibilities

• Providing dedicated operational support to acquirers, network partners, issuers and processors.
• Research complex situations and troubleshoot end-to-end transaction processing issues.
• Assist with onboarding of franchises, issuers, acquirers, processors and software vendors.
• Coordinate certification and support participants through semi-annual release processes.
• Lead internal projects and ensure documentation meets auditing requirements.
• Serve as SME on key authorization and settlement applications and internal tools.
• Manage partnerships and drive continuous improvement for client-impacting issues.
• Client engagement with travel estimated at ~10%.

Skills

Payments industry experience

Stakeholder management

Project management

Client engagement

Education

Bachelor's Degree in Business, Finance, Information Technology, Engineering

Job description

Capital One is seeking a Lead Account Executive- PULSE in Houston, TX. You will provide essential operational support for direct connect processors and business partners, manage client relationships, and oversee onboarding of partners and product releases.

The role requires 4+ years in payments with a preference for a Bachelor’s degree in business/IT/finance, and involves travel of about 10% to engage clients and partners. Salary ranges apply by location and support a variety of incentive plans.