Patient Service Representative - Patient Access

Providence; Issaquah (WA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Providence Swedish in Issaquah, WA seeks a patient registration specialist to coordinate patient flow, conduct demographic and financial interviews, and assist with financial aid options. You will handle front desk operations, ensure accurate data capture, and liaise with POS team to support admissions.

The role emphasizes customer service, general billing questions, and facilitating coverage options for hospital stays, with flexibility for urgent coverage needs and occasional unscheduled shifts.

Qualificações

• Associate's Degree required.
• 2 years of experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Responsabilidades

• Coordinate information and support for patient flow in the hospital and Emergency Department.
• Provide front line customer service including reception and Registration.
• Interview patients and families to obtain demographic and financial data and obtain consents.
• Assist patients with financial aid programs and insurance coverage options and payment arrangements for private pay accounts.
• Serve as the POS team expert to facilitate all registration-related tasks during hospitalization.

Conhecimentos

Customer service

Interviewing patients

Financial data collection

Formação académica

Associate's Degree

Descrição da oferta de emprego

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team atSwedish Issaquahand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree
• 2 years of experience in a medical setting with inpatient or outpatient admitting
• Patient Registration or financial counseling or insurance and medical terminology experience

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.