Senior Patient Services Specialist — Hybrid Impact

Providence Health Plan Group; Seattle, Northern (WA, KY); Hybrid; USD 36,000 - 54,000; Part time

Job summary

Providence Swedish in Seattle seeks a Senior Patient Services Specialist to act as a subject matter expert, guiding peers and handling complex patient access tasks. The role emphasizes accuracy, empathy, and collaboration within a hybrid work setting.

The Senior PSS will orient and train new caregivers, resolve complex issues, and actively participate in departmental initiatives and continuous improvement efforts for a patient-centered access workflow.

Qualifications

• 3 years of medical office or related healthcare experience.
• 2 years of experience as a Providence employee in a PSS position.

Responsibilities

• Serve as subject matter expert and resource to peers.
• Resolve complex issues and orient/train new caregivers.
• Support departmental initiatives and continuous improvement.

Skills

Medical office experience

PSS experience

Job description

Providence Swedish in Seattle seeks a Senior Patient Services Specialist to act as a subject matter expert, guiding peers and handling complex patient access tasks. The role emphasizes accuracy, empathy, and collaboration within a hybrid work setting.

The Senior PSS will orient and train new caregivers, resolve complex issues, and actively participate in departmental initiatives and continuous improvement efforts for a patient-centered access workflow.