Senior Patient Services Specialist

Providence Health Plan Group; Seattle (WA); On-site; Full time

Job summary

Providence Health Plan Group is seeking a Senior Patient Services Specialist to support and coordinate patient care services at Swedish Cancer Institute. This role involves scheduling appointments, managing medical records, and ensuring insurance verifications. Ideal candidates possess excellent communication and problem-solving skills, along with experience in a healthcare setting. Join a compassionate team committed to patient-focused care.

Benefits

Comprehensive benefits package

401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Paid parental leave

Vacation and holiday time off

Qualifications

• Successful completion of Oncology administrative training within six months.
• 1 year of experience in a healthcare setting preferred.
• Experienced in obtaining insurance verifications, referrals and authorizations.

Responsibilities

• Provides support and clinic coordination of multiple patient care services.
• Schedules new patients and follow-up appointments.
• Maintains patient's medical record and reconciles billing issues.

Skills

Communication

Problem Solving

Compassion

Sensitivity

Emotional Stability

Education

Medical Terminology Certification

Oncology Administrative Training

Associate's Degree in Health Care

Job description

Description

The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training: Successful completion of Oncology administrative training within six months

• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire

• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)

• Experienced in obtaining insurance verifications, referrals and authorizations

Preferred Qualifications:

• Associate's Degree - Emphasis in Health Care or equivalent educ/experience

• Associate Degree or equivalent from a two-year college or technical school with emphasis in Health Care

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 369120
Company: Swedish Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3901 SFH THORACIC SURGERY CLINIC
Address: WA Seattle 1101 Madison
Work Location: Swedish First Hill 1101 Madison-Seattle
Workplace Type: On-site
Pay Range: $28.42 - $42.75
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.