Member Service Specialist Bilingual Spanish - Starting at 18.50 (Training 10AM - 630 PM CT) - Remote

Prime Therapeutics; Seattle (WA); Remote; Full time

Job summary

A leading company in healthcare services is looking for customer service representatives to handle inquiries about medications and benefits. This remote role offers a salary starting at $18.50 per hour and includes a comprehensive benefits package. Ideal candidates will have a High School Diploma, strong communication skills, and a year of customer service experience.

Benefits

Comprehensive benefits package including medical, dental, vision insurance, and 401k match

Opportunity for career advancement and growth

All equipment provided by the employer

Potential for overtime

Qualifications

• Minimum of 1 year of customer service experience.
• Must be eligible to work in the United States without a visa.
• Ability to work a flexible schedule.

Responsibilities

• Handle incoming calls or emails regarding medication and benefits.
• Investigate and resolve member inquiries in a timely manner.
• Provide exceptional customer service to callers.

Skills

Strong communication skills

Detail-oriented

Multitasking

Education

High School Diploma or GED

Tools

PC skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary starting at $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with all equipment provided by the employer
- Comprehensive benefits package including medical, dental, vision insurance, and 401k match
- Highly structured work environment with transferable skills in the healthcare field
- Potential for overtime in a 40-hour work week

What to Expect (Job Responsibilities):
- Handle incoming calls or emails from members, pharmacies, and doctors’ offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries in a timely manner, escalating issues as necessary
- Adhere to standard operating procedures and training guidelines specific to HIPAA
- Provide exceptional customer service to callers
- Perform other duties as assigned by the supervisor

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Strong communication skills and detail-oriented

How to Stand Out (Preferred Qualifications):
- Previous call center experience, particularly in the healthcare industry
- Experience working from home in a remote position
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems
- Proven ability to multitask effectively

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BilingualSpanish

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