Senior Patient Services & Scheduling Lead

Houston Methodist; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to support patient check-in/out and appointment scheduling, ensuring a smooth visit experience. The role involves handling complex scheduling and revenue-cycle tasks while modeling professionalism for the team.

Responsibilities include data accuracy, effective communication with patients and staff, and adherence to HIPAA and safety standards as part of a busy hospital operations unit.

Qualifications

• High school diploma or equivalent; examples include GED or homeschool equivalency; partial or full post-secondary education accepted.
• Five years of experience, including three years in a related healthcare role.
• Strong English language proficiency for safety and patient communication.
• Demonstrates skills to safely perform job duties with ongoing assessments and performance evaluations.
• Knowledge of revenue cycle components and insurance requirements for reimbursement.

Responsibilities

• Performs patient check-in/check-out and inputs scheduling/registration data to initiate financial clearance.
• Coordinates patient flow with timely, accurate scheduling and problem resolution per protocol.
• Provides general operations support and participates in revenue cycle tasks as assigned.
• Serves as a role model and mentor to less experienced staff.
• Maintains patient confidentiality and HIPAA compliance in all communications.

Skills

Customer service

Scheduling

Phone skills

EMR

Medical terminology

Communication

Revenue cycle

Problem solving

HIPAA compliance

Education

High School Diploma

Tools

EMR software

Word processing

Job description

Houston Methodist is seeking a Senior Patient Services Representative to support patient check-in/out and appointment scheduling, ensuring a smooth visit experience. The role involves handling complex scheduling and revenue-cycle tasks while modeling professionalism for the team.

Responsibilities include data accuracy, effective communication with patients and staff, and adherence to HIPAA and safety standards as part of a busy hospital operations unit.