Senior Patient Service Specialist - Outpatient Admin

BJC HealthCare; Sunset Hills (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Tuition Assistance

Paid Time Off

Job summary

BJC Medical Group in Family Medicine, Sunset Hills, Missouri, seeks a full-time Senior Patient Service Representative to support the physician office and clinical staff.

Responsibilities include handling patient calls, front-end receptionist duties, insurance verification, payment collection, and data entry of charges, with coordination to Central Billing and staff training. This is a safety-sensitive, day-shift role with 40 hours per week and benefits.

Qualifications

• High School Diploma or GED.
• 2–5 years of relevant experience in patient services.
• Preferred 5–10 years of experience in similar roles.
• Outpatient not front desk experience working with clinical staff.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of diagnostic codes and entering physician and clinic charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and collected.
• Serves as a subject matter expert; answers general and technical questions from staff; helps make decisions and resolve complex issues.
• Provides training and support to both new and existing staff.
• This is a safety-sensitive position requiring alertness and safe work practices.

Education

High School Diploma or GED

Job description

BJC Medical Group in Family Medicine, Sunset Hills, Missouri, seeks a full-time Senior Patient Service Representative to support the physician office and clinical staff.

Responsibilities include handling patient calls, front-end receptionist duties, insurance verification, payment collection, and data entry of charges, with coordination to Central Billing and staff training. This is a safety-sensitive, day-shift role with 40 hours per week and benefits.