Senior Patient Service Operations Leader

Incyte Corporation; Chadds Ford Township (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Incyte Corporation in Chadds Ford Township, PA is seeking an Associate Director, Patient Service Center Operations. The role involves overseeing operations and ensuring compliance across patient support programs while driving operational excellence.

Applicants should have a Bachelor's degree and at least three years in patient service roles, alongside strong analytical and communication skills.

The position requires up to 25% travel, primarily to Pittsburgh, PA.

Qualifications

• 3 years of experience in patient services or support operations in pharmaceuticals or biotech.
• Proven ability to work in a matrix environment.
• Strong analytical skills and familiarity with performance reporting.

Responsibilities

• Oversee day-to-day operations and ensure adherence to policies.
• Monitor key performance indicators and drive operational improvements.
• Ensure compliance with industry regulations.

Skills

Patient services experience

Data analytics

Oral and written communication

Collaboration

Change management

Education

Bachelor's degree

Tools

CRM platforms

Call center software

Microsoft Office Suite

Job description

Incyte Corporation in Chadds Ford Township, PA is seeking an Associate Director, Patient Service Center Operations. The role involves overseeing operations and ensuring compliance across patient support programs while driving operational excellence.

Applicants should have a Bachelor's degree and at least three years in patient service roles, alongside strong analytical and communication skills.

The position requires up to 25% travel, primarily to Pittsburgh, PA.