Patient Service Ops Lead — Associate Director

Incyte Corporation; Pennsylvania; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Incyte Corporation is seeking an Associate Director for their Patient Service Center Operations. This role involves overseeing efficient and compliant services to patients and providers while ensuring continuous improvement across programs.

The ideal candidate will have experience in patient support operations and a strong analytical background. Key responsibilities include monitoring performance metrics, ensuring regulatory compliance, and collaborating with cross-functional teams to optimize workflows.

Qualifications

• 3 years of experience in patient services or support operations in pharmaceutical or biotech.
• Ability to work efficiently in a matrix environment.
• Experience in data analytics and performance reporting.

Responsibilities

• Oversee day-to-day operations ensuring compliance with policies and SLAs.
• Monitor KPIs and identify areas for improvement.
• Collaborate with teams to enhance workflow processes.

Skills

Analytical skills

Communication skills

Collaboration

Change management

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office Suite

Job description

Incyte Corporation is seeking an Associate Director for their Patient Service Center Operations. This role involves overseeing efficient and compliant services to patients and providers while ensuring continuous improvement across programs.

The ideal candidate will have experience in patient support operations and a strong analytical background. Key responsibilities include monitoring performance metrics, ensuring regulatory compliance, and collaborating with cross-functional teams to optimize workflows.