Senior Patient Scheduling & Care Liaison

Disabled Job Seekers; Medley (FL); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

University of Miami Health System in Medley, FL is seeking a Contact Center Associate 2 to deliver empathetic, patient-centered support across the UHealth system. You will handle appointment scheduling, registration, and information inquiries, using EPIC to coordinate care and verify insurance.

The role requires strong communication, attention to detail, ability to train peers, and compliance with HIPAA. You will collaborate with physicians, staff, and administrators to ensure accurate data and

Qualifikationen

• High School diploma or equivalent.
• Minimum 2 years relevant experience.
• General knowledge of office procedures.
• Effective written and oral communication.
• Ability to handle stressful situations with composure.

Aufgaben

• Delivers high patient service with quality and productivity.
• Schedules and registers patients for appointments.
• Verifies insurance and demographic information.
• Trains new agents on scheduling and registration requirements.
• Maintains HIPAA privacy and confidentiality standards.

Kenntnisse

EPIC scheduling

Patient registration

Communication skills

HIPAA knowledge

Training others

Ausbildung

High School diploma or equivalent

Jobbeschreibung

University of Miami Health System in Medley, FL is seeking a Contact Center Associate 2 to deliver empathetic, patient-centered support across the UHealth system. You will handle appointment scheduling, registration, and information inquiries, using EPIC to coordinate care and verify insurance.

The role requires strong communication, attention to detail, ability to train peers, and compliance with HIPAA. You will collaborate with physicians, staff, and administrators to ensure accurate data and