Remote Contact Center Specialist—Patient Access & Triage

University of Miami; Medley (FL); Remote; USD 34,000 - 42,000; Full time

Job summary

University of Miami is seeking a Remote Full Time Contact Center Associate 2 to support scheduling and registration for the UHealth System. The role emphasizes empathy, service excellence, and accurate documentation, with extensive use of the EPIC scheduling system.

Responsibilities include assisting patients, verifying insurance, guiding new hires, and communicating with physicians and staff to ensure timely care. A High School diploma and 2+ years of experience are required.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of relevant experience in office or patient-facing roles.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations professionally.
• Ability to train and mentor other staff.

Responsibilities

• Delivers a high level of patient service with quality and productivity.
• Trains new agents in scheduling and registration requirements.
• Schedules and registers patients for appointments within the UHealth System.
• Verifies insurance information and pre-registration details with accuracy.
• Maintains HIPAA privacy and confidentiality standards.
• Provides information about UHealth System services to patients and providers.
• Communicates with physicians and staff to coordinate care and resolve issues.

Skills

Customer service

Communication

Emotional resilience

Attention to detail

Team training

Education

High School Diploma

Tools

EPIC Scheduling

Job description

University of Miami is seeking a Remote Full Time Contact Center Associate 2 to support scheduling and registration for the UHealth System. The role emphasizes empathy, service excellence, and accurate documentation, with extensive use of the EPIC scheduling system.

Responsibilities include assisting patients, verifying insurance, guiding new hires, and communicating with physicians and staff to ensure timely care. A High School diploma and 2+ years of experience are required.